AVP Enterprise Implementations, Migrations & Customer Success

Accountabilities:
The AVP Enterprise Implementations, Migrations & Customer Success will own the strategy, execution, and continuous improvement of enterprise implementation and migration programs, ensuring successful client outcomes and scalable delivery models. Serve as the enterprise leader for complex implementations and migrations, overseeing strategy, governance, roadmaps, budgets, milestones, risks, and measurable business outcomes. Lead large-scale migration initiatives by establishing execution frameworks, coordinating resources, managing dependencies, and ensuring delivery aligns with client expectations and organizational priorities. Drive collaboration across product, technology, operations, finance, legal, compliance, sales, and client teams to ensure alignment on priorities, decisions, accountability, and execution plans. Develop and continuously improve implementation methodologies, including planning frameworks, readiness assessments, resource models, quality standards, training processes, and post-launch improvement practices. Translate complex client, operational, regulatory, and technology requirements into structured implementation roadmaps that balance timelines, risks, costs, and business objectives. Provide executive-level communication through strategic updates, presentations, risk reporting, decision materials, and recommendations for senior leadership. Act as a trusted advisor to clients by aligning migration strategies, technical capabilities, operational readiness, and business goals to strengthen relationships and customer satisfaction. Establish performance measurement frameworks using delivery metrics, client feedback, and implementation outcomes to drive continuous improvement. Identify future-state capabilities, technology investments, process improvements, and operating model enhancements needed to support enterprise scalability. Lead and mentor teams while fostering accountability, collaboration, and excellence across complex, matrixed environments. Perform additional responsibilities as needed to support business objectives and operational priorities. Requirements: The ideal candidate is an experienced enterprise transformation leader with a strong background in implementations, migrations, customer success, and cross-functional program delivery. 12+ years of professional experience in operations, sales, information technology, consulting, or related business functions. 5+ years of experience in client-facing or customer success leadership roles. 8+ years of experience leading teams and managing people. Proven experience leading complex enterprise implementations, migrations, technology transformations, or large-scale business change initiatives. Strong program and project management expertise, including managing multiple stakeholders, dependencies, risks, and business outcomes. Ability to operate effectively within a matrixed enterprise environment and create clarity when ownership spans multiple teams. Exceptional communication, executive presence, and stakeholder management skills with experience engaging clients, vendors, and senior leaders. Strong decision-making abilities with the ability to resolve ambiguity, establish accountability, and drive execution. Advanced critical thinking and analytical skills with the ability to synthesize complex information into actionable strategies. Ability to balance client expectations, regulatory requirements, operational constraints, technology considerations, and financial objectives. Experience building trusted relationships and influencing teams across all levels of an organization. Must be authorized to work in the United States without requiring visa sponsorship. Preferred: MBA or advanced degree. Preferred: Experience in pharmacy benefit management, specialty pharmacy, managed care, or healthcare technology environments. Preferred: Background in business consulting or enterprise transformation programs. Preferred: Experience leading platform migrations, client conversions, adjudication programs, or large-scale technology-enabled initiatives. Benefits: Competitive salary range of $164,000 - $279,000 annually, based on experience, skills, and qualifications. Fully remote work opportunity. Comprehensive healthcare benefits and employee wellness programs. Retirement savings and financial wellness benefits. Incentive opportunities and additional compensation programs. Paid time off and employee support programs. Opportunities for professional growth, leadership development, and career advancement. Opportunity to work on meaningful healthcare transformation initiatives that improve client and member experiences. Inclusive workplace culture that values diverse backgrounds, perspectives, and experiences.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
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