BCBS Biller

Accountabilities:
As a BCBS Biller, you will manage billing investigations and customer account resolutions while ensuring compliance with established processes and service standards. You will work closely with internal teams and customers to identify issues, recommend solutions, and maintain accurate financial records. Investigate, analyze, and resolve consumer and commercial billing issues, disputes, and complaints. Review account information and billing details to identify discrepancies and determine appropriate resolutions. Develop and present solution options that address customer concerns effectively. Negotiate billing settlements and authorize account adjustments within established guidelines. Document all investigations, resolutions, communications, and account updates accurately. Prepare reports and maintain records related to billing activities and customer interactions. Identify trends in billing challenges and contribute recommendations for process improvements. Provide professional and timely communication with customers regarding billing outcomes. Collaborate with internal teams to ensure accurate handling of complex billing matters. Requirements: The ideal candidate has experience in healthcare billing, account resolution, or a related customer support environment. You should be comfortable analyzing financial information, managing sensitive customer interactions, and working independently in a remote setting. Experience with billing operations, account management, healthcare revenue cycle processes, or related fields. Strong analytical and problem-solving skills with the ability to investigate complex issues. Excellent written and verbal communication skills. Ability to negotiate solutions while maintaining positive customer relationships. Strong attention to detail and accuracy when reviewing account information. Ability to organize, prioritize, and manage multiple tasks effectively. Experience documenting customer interactions and maintaining detailed records. Comfortable working independently while collaborating with a remote team. Ability to learn and navigate billing systems and healthcare-related software platforms. Benefits: Full-time remote position within the United States. Opportunity to contribute to healthcare solutions that support providers and communities. Collaborative remote work environment focused on innovation and continuous improvement. Competitive compensation package. Healthcare, financial, and wellness benefits (where applicable). Opportunities for professional growth and skill development. Supportive team culture focused on meaningful work and operational excellence.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
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