Director of Commercial Operations

Accountabilities
Partner closely with executive leadership to translate commercial strategy into scalable operational processes and execution plans across sales, marketing, customer success, and clinical implementation. Design, implement, and continuously improve operational frameworks, KPIs, reporting structures, and workflows that support sustainable business growth. Build and optimize commercial playbooks, customer-facing processes, onboarding procedures, pipeline management, and clinic implementation operations. Manage CRM optimization, workflow automation, AI-enabled operational improvements, reporting capabilities, and data quality to improve efficiency and business insights. Oversee operational logistics related to customer onboarding, inventory management, implementation sequencing, account management, and commercial support activities. Develop dashboards, Quarterly Business Reviews, reimbursement reporting, financial performance analyses, and executive-level operational insights to support decision-making. Collaborate with cross-functional teams to improve customer experience, strengthen account health, gather customer feedback, and drive continuous service improvements. Support reimbursement operations, billing processes, documentation guidance, compliance initiatives, and educational resources that enhance customer success. Lead strategic projects, executive presentations, board materials, and cross-functional initiatives that contribute to organizational growth and market expansion. Foster collaboration across commercial, product, engineering, regulatory, and clinical teams while promoting operational excellence and continuous improvement. Requirements 6–8+ years of progressive experience in commercial operations, customer success, business operations, or operational leadership, preferably within high-growth startup environments. Proven success building scalable operational infrastructure, playbooks, and processes from early-stage growth through expansion. Healthcare, health technology, life sciences, or other regulated industry experience is strongly preferred. Strong background leading cross-functional initiatives involving sales, marketing, customer success, product, engineering, and clinical teams. Experience managing CRM platforms, pipeline operations, customer lifecycle processes, KPI development, reporting, and operational analytics. Excellent project management skills with the ability to coordinate multiple complex initiatives and competing priorities. Strong analytical mindset with experience leveraging data, automation, reporting tools, and AI technologies to improve business performance. Outstanding communication, presentation, stakeholder management, and executive partnership skills. Comfortable operating in fast-paced, ambiguous environments with a proactive, solution-oriented approach. Experience with tools such as HubSpot, Intercom, Jira, Asana, Notion, Coda, Tableau, Looker, Metabase, Slack, Google Workspace, Microsoft Office, or similar platforms. Familiarity with healthcare compliance, EMR systems, reimbursement processes, remote patient monitoring, or telehealth solutions is considered an advantage. Passion for innovation, operational excellence, and delivering exceptional customer experiences. Benefits Competitive salary with equity through a stock options program. Comprehensive medical, dental, and vision insurance with strong employer contributions. Unlimited paid time off and paid sick leave. 401(k) retirement savings plan. Generous parental leave for both maternity and paternity. Full reimbursement for approved professional development opportunities, including conferences, courses, and books. Fully remote position within the United States. Opportunity to work alongside experienced healthcare, technology, and commercial leaders. Collaborative, mission-driven culture focused on innovation, learning, and professional growth. Meaningful opportunity to contribute to the future of healthcare through scalable technology solutions.

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