Director of Operations

Accountabilities
Lead the organization's human resources function, overseeing the full employee lifecycle including recruitment support, onboarding, performance management, employee development, benefits administration, payroll coordination, and offboarding. Ensure compliance with federal, state, and local employment regulations while managing HR policies, employee records, multi-state registrations, required filings, and staff training programs. Oversee organizational operations by developing and improving policies, standard operating procedures, administrative systems, vendor relationships, contracts, and technology platforms. Drive operational excellence through workflow optimization, performance reporting, risk management initiatives, insurance renewals, cybersecurity coordination, and AI policy implementation. Support financial planning by contributing to annual budgeting, forecasting, expense monitoring, invoice processing, financial documentation, audit preparation, grant reporting, and collaboration with external accounting partners. Maintain effective operational systems for document management, internal communications, project coordination, and administrative processes across departments. Partner with executive leadership to execute strategic initiatives, monitor organizational performance, and strengthen operational infrastructure that supports sustainable growth. Coordinate cross-functional projects, facilitate staff training, support organizational events, and promote a culture of compliance, collaboration, continuous improvement, and operational excellence. Requirements 7–12 years of progressive experience in operations, human resources, nonprofit administration, or organizational management, including leadership responsibilities. Significant experience partnering directly with executive leadership to develop and execute operational strategies. Strong knowledge of multi-state employment regulations, HR compliance, payroll administration, and state registration requirements. Experience working with Professional Employer Organizations (PEOs) and HR information systems; experience with BambooHR is an advantage. Solid understanding of nonprofit operations, financial management, budgeting, compliance, and organizational governance. Experience managing vendor relationships, contracts, operational policies, and administrative systems. Demonstrated ability to oversee financial processes, budgeting, forecasting, audit preparation, and collaboration with accounting partners. Experience coordinating IT systems, cybersecurity initiatives, risk management, and organizational compliance programs. Proficiency with business tools such as ADP, Google Workspace, Bill.com, Salesforce, Toggl, or similar operational platforms. Excellent project management, analytical, organizational, communication, and stakeholder management skills. Ability to manage confidential information with discretion while balancing multiple priorities in a fast-paced environment. Demonstrated commitment to equity, inclusion, collaboration, and continuous improvement. Availability to work standard Eastern Time business hours and travel occasionally for meetings and organizational events. Benefits Competitive salary ranging from $120,000 to $135,000 . Remote work opportunity within the United States. Comprehensive health and employee benefits package. Opportunity to work closely with executive leadership and influence organizational strategy. Collaborative, mission-driven culture focused on meaningful social impact. Professional development and leadership growth opportunities. Exposure to cross-functional strategic initiatives and organizational transformation. Flexible and supportive work environment that values innovation, operational excellence, and continuous learning. Opportunity to shape organizational systems, compliance programs, and long-term operational success.

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