Global Delivery Leader (Transformation & Operations)

Accountabilities:
The Global Delivery Leader will own the transformation and continuous improvement of the global delivery function, ensuring scalable operations, strong governance, and measurable business outcomes. The role requires a strategic leader who can design operating models, drive adoption, and connect delivery performance with business growth. Lead the transformation from traditional project-based delivery toward AI-enabled, automated, and repeatable service delivery models. Design and implement a standardized global delivery operating model, including methodologies, governance structures, and execution frameworks. Modernize delivery processes through automation, AI capabilities, and data-driven performance visibility. Establish delivery readiness for new service offerings, including AI transformation initiatives, managed services, and outcome-based solutions. Optimize global delivery capacity planning, workforce models, service center utilization, and cross-regional resource allocation. Drive delivery economics through improved utilization, cost optimization, margin management, and operational efficiency. Establish consistent PMO practices, project lifecycle standards, reporting processes, forecasting models, and risk management frameworks. Promote AI-enabled delivery practices by embedding agentic workflows and human-AI collaboration into everyday operations. Collaborate with executive leadership and teams across commercial, product, finance, and people functions to ensure alignment and successful transformation adoption. Requirements: The ideal candidate is an experienced transformation leader with a strong background in global technology delivery, operational models, and scaling professional services organizations. This professional combines strategic vision with hands-on execution skills and is comfortable leading complex change initiatives across international teams. Proven experience redesigning delivery organizations from project-based execution models into scalable and repeatable service delivery ecosystems. Strong expertise in global operating model design, governance frameworks, delivery methodologies, and organizational transformation. Deep understanding of delivery economics, including utilization, margins, cost optimization, and service business financial models. Experience applying AI transformation principles, including agentic AI workflows, automation, and AI-ready process redesign. Strong background in capacity planning, workforce optimization, and global resource management. Experience leading PMO structures, project governance, reporting standards, and risk management practices. Ability to drive change management initiatives and support teams through significant organizational transformation. Strong cross-functional leadership skills, with the ability to influence stakeholders across business, technology, finance, and operations. Excellent communication, strategic thinking, and problem-solving abilities. Experience working in global, multicultural environments with distributed teams. Fluency in English is required. Benefits: Strategic executive leadership role with global impact and visibility. Opportunity to shape and implement a future-ready AI-enabled delivery operating model. Close collaboration with executive leadership and senior stakeholders across the organization. Flexible hybrid working model with the possibility to work remotely from Brazil. Competitive executive compensation package, including base salary, performance-based incentives, and benefits aligned with role seniority. Opportunity to lead meaningful transformation initiatives and create lasting operational impact. International environment with collaboration across multiple countries and cultures. Continuous learning opportunities focused on AI transformation, operational excellence, and global leadership. Culture centered on ownership, innovation, and the freedom to challenge existing models.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
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