IT Support Engineer

Accountabilities:
The IT Support Engineer will be responsible for maintaining smooth daily IT operations while contributing to improvements that enhance productivity, security, and employee satisfaction. Key responsibilities include: Manage and resolve IT support tickets within agreed service levels, acting as the first point of contact for technical issues. Troubleshoot and resolve hardware, software, connectivity, access, and account-related issues across Windows, macOS, and mobile platforms. Support Microsoft 365 environments, including user provisioning, password resets, permissions management, and application support. Provide macOS support, including device setup, security configuration, software installation, and user assistance. Escalate complex technical issues appropriately while maintaining ownership of user experience and resolution progress. Support onboarding and offboarding processes by provisioning and deprovisioning accounts, devices, and applications securely and accurately. Maintain IT asset inventories, software licenses, and access documentation. Contribute to technology projects including system upgrades, process improvements, automation initiatives, and tool deployments. Collaborate with cross-functional teams to deliver solutions aligned with business needs. Create and maintain technical documentation, knowledge base articles, and user guides. Identify opportunities to improve IT workflows, increase efficiency, and enhance employee support experiences. Requirements: The ideal candidate will bring strong technical troubleshooting abilities, a customer-focused mindset, and experience supporting modern workplace technologies. Required qualifications and skills include: 3+ years of experience in IT support, helpdesk, systems support, or a related technical role. Strong knowledge of Microsoft Windows, macOS, Microsoft 365, and related workplace technologies. Experience managing IT tickets through helpdesk or ticketing platforms. Experience with IT asset management, user access administration, and device lifecycle management. Strong troubleshooting skills with the ability to investigate issues, identify root causes, and implement effective solutions. Excellent communication and interpersonal skills with a service-oriented approach. Ability to manage multiple priorities, organize tasks effectively, and meet deadlines in a fast-paced environment. Ability to work independently while collaborating effectively with distributed teams. Strong attention to detail, especially when managing onboarding, security, and access-related activities. Curiosity and willingness to learn new technologies and continuously improve IT processes. Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Benefits: The company offers a flexible and supportive work environment with benefits designed to promote employee well-being, productivity, and long-term growth. Competitive compensation package. Remote-first work environment with flexibility to work from anywhere. One-time home office stipend to support workspace setup. Monthly Wi-Fi reimbursement. Flexible scheduling with designated collaboration hours. Annual company-wide offsite events focused on collaboration and team connection. Flexible paid time off policy, company holidays, paid sick leave, and parental leave. Comprehensive health coverage options, including medical, dental, and vision plans. Company contributions toward HSA/FSA accounts depending on plan selection. 401(k) retirement plan with company matching. Opportunities to work with modern technologies and contribute to meaningful projects.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
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