Manager, Personalized Support

Accountabilities:
As Manager, Personalized Support, you will lead teams and initiatives focused on delivering exceptional customer support experiences. You will be responsible for improving operational performance, developing team capabilities, and creating scalable support strategies that align with customer needs and business goals. Lead and develop support teams focused on delivering personalized customer experiences and high-quality service. Establish operational goals, monitor performance metrics, and drive continuous improvement across support workflows. Create strategies to improve customer satisfaction, efficiency, and overall support effectiveness. Partner with cross-functional teams to identify customer trends, resolve challenges, and enhance service delivery. Develop processes, documentation, and best practices that enable consistent and scalable support operations. Coach, mentor, and support team members to strengthen performance, engagement, and career development. Analyze customer feedback and operational data to identify opportunities for improvement. Manage projects and initiatives that enhance customer support experiences and business outcomes. Promote a culture of collaboration, accountability, and customer advocacy within the team. Support change management efforts and adapt processes as business priorities evolve. Requirements: The ideal candidate is an experienced support leader with a strong background in customer operations, team management, and process optimization. You should be comfortable working in a remote environment, managing complex priorities, and building customer-focused solutions in a technology-driven organization. Experience managing customer support, customer success, or related operational teams. Proven ability to lead, coach, and develop high-performing teams. Strong understanding of support operations, workflows, and customer experience principles. Experience using data and performance metrics to improve processes and outcomes. Strong problem-solving skills with the ability to navigate complex customer and operational challenges. Excellent communication and stakeholder management abilities. Ability to collaborate effectively across multiple teams and functions. Strong organizational skills with the ability to manage competing priorities. Experience working in a fast-paced, evolving technology environment. Customer-focused mindset with a passion for creating meaningful user experiences. Ability to work independently while contributing effectively within a distributed team. Benefits: The role offers a competitive compensation package and benefits designed to support employees’ health, financial security, and professional growth. Competitive salary range based on location, skills, experience, and qualifications. Potential eligibility for equity and corporate bonus programs. Medical, dental, and vision healthcare coverage. 401(k) retirement savings program. Paid sick time and paid personal time off. Paid parental leave. Wellness benefits and employee support programs. Remote-first work environment with flexibility. Opportunities for professional development and career growth. Occasional travel opportunities for team gatherings, project meetings, or customer engagements.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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