Operations Specialist II, Aerospace & Defense

Accountabilities
Independently manage complex shipment challenges that fall outside standard operating procedures, including failed carrier connections, specialized transportation needs, and urgent customer requirements. Perform carrier tracing activities for delayed, failed-to-load, or difficult-to-locate shipments to ensure timely resolution. Source transportation coverage for various shipment segments, including oversized or specialized loads, while balancing service requirements and operational constraints. Utilize bid and quote request tools to identify specialized vehicle options and provide accurate cost estimates. Apply operational knowledge and experience to anticipate potential issues and proactively implement solutions before they impact customers. Make informed decisions with limited information while understanding the downstream impact of operational choices. Resolve customer and partner concerns independently while determining when escalation is necessary. Maintain proactive communication with customers, drivers, and logistics partners throughout the shipment lifecycle. Identify opportunities for workflow improvements, system enhancements, and operational efficiencies. Maintain required industry certifications and compliance knowledge relevant to assigned sectors. Requirements Proven experience as an Operations Specialist I or equivalent experience in time-critical logistics, transportation, freight forwarding, or customer operations. Demonstrated ability to make sound decisions quickly in high-pressure situations with incomplete information. Strong problem-solving skills with the ability to independently resolve complex operational issues. Experience managing customer concerns, de-escalating challenging situations, and maintaining professional communication. Ability to identify creative solutions for non-standard transportation needs, including specialized vehicles and oversized shipments. Strong organizational skills with the ability to manage multiple priorities while maintaining attention to detail. Willingness to obtain and maintain required industry certifications, such as Dangerous Goods handling certifications where applicable. Availability to work assigned shift schedules based on operational needs. Ability to complete two weeks of in-person training at the company’s headquarters in Carlsbad, California. Strong communication skills and the ability to collaborate effectively with customers, carriers, and internal stakeholders. Benefits Hourly compensation ranging from $23–$26 per hour . Comprehensive health, dental, and vision insurance options. 401(k) company contribution program. Professional development opportunities and training reimbursements. Opportunity to work in a fast-paced technology-driven logistics environment. Career growth opportunities with a clear advancement path toward senior operational roles. Collaborative team culture focused on innovation, ownership, transparency, and continuous improvement.

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