Partner Support Specialist

Accountabilities:
The Partner Support Specialist is responsible for managing strategic partner relationships, coordinating solutions, and ensuring seamless communication between external stakeholders and internal teams. Serve as a dedicated relationship manager for key partners, delivering proactive and responsive support to create a premium partner experience. Act as the primary point of contact for payroll and business partners, handling requests, escalations, and ongoing relationship management. Partner with internal teams to develop, coordinate, and communicate solutions that address partner needs and improve satisfaction. Identify opportunities to strengthen partner engagement, increase retention, and improve operational processes. Maintain and enhance partner support documentation, including standard operating procedures and best practices. Monitor potential risks, blockers, and challenges, escalating issues appropriately to minimize business impact. Share progress, achievements, and insights with leadership to demonstrate impact and support continuous improvement. Use partner feedback and performance insights to recommend enhancements to services, workflows, and support strategies. Requirements: The ideal candidate brings experience in partnership management, customer-facing operations, and strategic problem-solving, with the ability to thrive in a rapidly changing environment. 3+ years of experience in partnerships, sales, business development, account management, or a related field. 3+ years of experience supporting strategic partnerships involving consumer-facing, web-based, or SaaS products. Proven ability to anticipate partner needs, proactively solve problems, and adapt to evolving business priorities. Strong relationship-building skills with experience managing external stakeholders and partner escalations. Ability to translate complex business challenges into clear, actionable solutions for technical and non-technical audiences. Strong written and verbal communication skills, with experience using collaboration tools such as Google Workspace or Microsoft Office. Experience facilitating meetings, conducting service reviews, and driving proactive partner engagement. Familiarity with CRM platforms, ideally Salesforce, and the ability to use data and performance metrics to identify trends. Strong organizational skills, attention to detail, ownership mindset, and ability to manage multiple priorities. Understanding of partner operations, service expectations, and processes within a technology-driven environment. Benefits: Competitive base salary range of approximately $70,000–$80,000 depending on location, skills, and experience. Potential additional compensation opportunities, including bonuses, commissions, and equity depending on role eligibility. Employer-sponsored retirement plan with company matching contributions. Comprehensive medical, dental, and vision insurance coverage. Paid time off, parental leave, and flexible time-off policies. Access to financial wellness resources and tools to support personal financial goals. Enhanced mental health support for employees and dependents. Fertility healthcare and family-building benefits. Student loan planning and repayment support resources. Monthly work-from-home stipend and quarterly lifestyle stipend. Team-building activities, virtual events, and opportunities to connect with colleagues. Opportunity to contribute to a mission-driven organization focused on improving financial security for employees nationwide.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
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