POS Technical Support Specialist

Accountabilities:
The POS Technical Support Specialist is responsible for supporting merchants with technical issues, managing hardware deployments, and ensuring accurate system operations. The role requires a combination of customer service, technical troubleshooting, inventory management, and administrative coordination. Provide technical support for merchants using Oracle Simphony and other point-of-sale systems, addressing hardware, software, and networking questions. Configure and deploy new and replacement POS hardware according to customer requirements. Manage incoming support requests, route tickets and calls appropriately, and escalate complex issues when needed. Perform point-of-sale data entry tasks, hardware replacements, and system updates with accuracy. Maintain accurate electronic records, documentation, and database entries related to merchant equipment and support activities. Assist with inventory tracking, including hardware assets, returns, and replacement processes. Deliver high-quality customer service while ensuring timely resolution of merchant and deployment-related concerns. Requirements: The ideal candidate has hands-on technical support experience, strong communication skills, and familiarity with POS environments. This role requires the ability to troubleshoot effectively, manage multiple priorities, and provide excellent service to merchants. High school diploma or equivalent required. 3+ years of experience providing call center or technical support for Oracle Simphony or similar POS systems. 2+ years of experience in technical customer service or help desk environments. Strong customer service mindset with excellent verbal and written communication skills. Solid general knowledge of computers, hardware configuration, and basic technical troubleshooting. Familiarity with Microsoft Office and/or Google Workspace tools. Strong organizational skills with attention to detail and accuracy in documentation. Ability to work flexible schedules, including one evening shift and one weekend shift per week. Benefits: Competitive hourly compensation ranging from $20.00 to $28.00 USD , depending on location, skills, experience, and qualifications. Medical, dental, and vision insurance coverage. Paid time off. 401(k) retirement plan with company match. Mental health support and employee well-being programs. Paid maternity and paternity leave. Education assistance and opportunities for professional development. Company-funded lifestyle spending account. Remote work flexibility within the United States.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
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