Processing Center Advisor

Accountabilities:
The Processing Center Advisor will be responsible for managing client requests, reviewing documentation, and ensuring program services are delivered accurately and efficiently. The role involves balancing administrative precision with a strong customer service mindset while supporting clients throughout the application process. Process applications, review submitted documentation, and assess eligibility according to established program guidelines. Respond to client inquiries, provide accurate information, and support customers throughout the service process. Research policies, procedures, and documentation requirements to resolve client issues effectively. Maintain accurate records and ensure timely completion of assigned cases and administrative tasks. Handle confidential and sensitive information with professionalism and discretion. Manage multiple priorities in a high-volume environment while maintaining quality and compliance standards. Use multiple software platforms and databases to update information, track cases, and support operational workflows. Identify potential issues, apply sound judgment, and escalate complex cases when necessary. Requirements: The ideal candidate is a customer-focused professional with experience in administrative support, case management, eligibility assessment, or client service environments. Strong communication skills, analytical thinking, and the ability to work independently in a structured process-driven environment are essential. Minimum 3 years of experience in customer service, client support, retail, administrative operations, or related fields. Minimum 2 years of experience researching documentation, policies, or procedures to resolve customer or client issues. Minimum 3 years of experience working in a fast-paced, high-volume environment with strict deadlines. Proven ability to prioritize multiple tasks while maintaining accuracy and attention to detail. Experience handling confidential information and sensitive client data professionally. Previous experience in program administration, benefits administration, case management, or eligibility evaluation is preferred. Experience supporting government, public sector, or social service programs is a plus. Previous call center or contact center experience is beneficial. Ability to interpret policies, procedures, and guidelines accurately. Strong verbal and written communication skills with an empathetic and client-focused approach. Excellent organizational, analytical, and problem-solving abilities. Benefits: Fully remote work opportunity. Opportunity to contribute to impactful programs and services supporting communities. Exposure to structured operational processes and client service environments. Opportunity to develop expertise in program administration and case management. Collaborative environment focused on accuracy, service quality, and continuous improvement. Competitive contract opportunity with potential for professional growth.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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