Senior Manager - Product Partner Operations

Accountabilities:
The Senior Manager - Product Partner Operations will lead operational strategy and team execution, ensuring product partnerships are supported by scalable processes, strong collaboration, and effective systems. Lead, coach, and develop a team of Partner Operations Specialists through clear expectations, feedback, mentorship, and career development support. Build and improve operational frameworks that enable successful management of current and future product partnerships. Establish scalable processes, documentation standards, and knowledge management systems that improve efficiency and reduce operational dependencies. Drive operational excellence by improving communication workflows, partner coordination, and organizational alignment. Lead change management initiatives, supporting teams through new processes, tools, and operating models during periods of growth. Partner with Product, Engineering, Design, Risk, Compliance, Legal, Customer Support, and external partners to resolve complex operational challenges. Develop and track performance metrics that measure operational health, partner experience, and team effectiveness. Lead strategic planning, prioritization, and resource allocation to ensure focus on high-impact initiatives. Champion scalable tools and workflows that improve visibility, documentation accuracy, and access to partnership information. Advocate for the value of Product Partner Operations by building alignment among stakeholders and promoting effective collaboration. Contribute to the long-term strategy for product partnership ecosystems and operational scalability. Continuously identify opportunities to simplify processes, eliminate bottlenecks, and improve how teams work together. Requirements: The ideal candidate is an experienced operations leader with a strong background in fintech, financial services, or similarly complex environments, combined with proven people management and cross-functional leadership skills. 7+ years of experience leading operational programs within fintech, financial services, technology, or other highly regulated industries. 3+ years of experience managing, mentoring, and developing high-performing teams. Demonstrated success partnering with Product, Engineering, Design, business leaders, and executive stakeholders to deliver strategic initiatives. Experience designing operational systems, workflows, and processes that scale effectively over time. Strong change management experience with the ability to align stakeholders across competing priorities. Exceptional written and verbal communication skills, with a strong belief in documentation as a strategic business tool. Ability to analyze complex organizational challenges and introduce practical, sustainable solutions. Strong project management and prioritization skills, balancing long-term strategy with urgent operational needs. Comfortable operating in ambiguous, fast-paced environments while maintaining focus and execution quality. Experience leveraging tools, automation, and process improvements to increase team efficiency. Ability to build trusted relationships with internal stakeholders and external partners. Strong commitment to operational quality, continuous improvement, and long-term scalability. Benefits: Competitive compensation package including base salary, equity opportunities, and comprehensive benefits. Target base salary range: $182,500 - $228,100 USD for employees located in major US markets such as New York City, Seattle, Los Angeles, or San Francisco. $164,300 - $205,300 USD for employees located in other US locations. Remote-friendly work environment within the United States. Equity compensation through stock options or restricted stock units. Comprehensive healthcare and wellness benefits. Retirement and financial benefits. Opportunity to lead impactful operational initiatives within a fast-growing fintech environment. Collaborative culture focused on ownership, innovation, and continuous learning. Career development opportunities through leadership and cross-functional exposure. Inclusive workplace committed to diversity, belonging, and equal opportunity.

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