Senior Strategic Implementation Specialist

Accountabilities:
The Senior Strategic Implementation Specialist is responsible for leading complex customer implementations, ensuring successful adoption, and creating strong foundations for long-term customer relationships. This role requires a balance of strategic guidance, technical problem-solving, project ownership, and cross-functional collaboration. Manage and execute end-to-end implementation programs for strategic enterprise customers, including project planning, stakeholder alignment, milestone tracking, and successful delivery. Develop implementation strategies that accelerate customer adoption, improve time to value, and align solutions with customer business objectives. Act as a trusted customer advisor throughout the implementation journey, maintaining proactive communication and guiding customers through technical and operational decisions. Lead multiple complex onboarding projects simultaneously while ensuring timelines, expectations, and deliverables remain aligned. Understand customer workflows and business requirements to provide recommendations, best practices, and scalable solutions. Support change management initiatives by helping customers adapt to new systems, processes, and improved ways of working. Identify recurring customer challenges and contribute to improving internal processes, documentation, and implementation methodologies. Collaborate with Customer Success, Sales, Product, Engineering, and Operations teams to resolve issues and drive customer outcomes. Represent customer needs internally by sharing insights that help improve products, processes, and customer experiences. Use data, metrics, and customer feedback to evaluate implementation success and identify opportunities for optimization. Requirements: The ideal candidate has extensive experience managing complex SaaS implementations, strong technical aptitude, and a customer-focused mindset. They are comfortable operating in a fast-paced environment where they must combine strategic thinking with hands-on execution. Extensive experience managing multiple complex implementation or onboarding projects within a high-growth B2B SaaS environment. Strong project management skills, including defining scope, managing stakeholders, tracking milestones, and delivering results against expectations. Experience working with configurable SaaS platforms involving complex workflows, integrations, and multiple user groups. Strong technical curiosity and ability to understand software architecture, system configuration, and customer technology environments. Experience supporting enterprise customers and managing customer relationships through complex change initiatives. Ability to translate technical concepts into clear, accessible guidance for both technical and non-technical stakeholders. Strong problem-solving skills with the ability to analyze challenges, identify root causes, and develop scalable solutions. Experience improving processes, workflows, and operational practices to increase efficiency and customer success. Excellent written and verbal communication skills with strong attention to detail. Ability to collaborate effectively across multiple teams, including Product, Engineering, Sales, Customer Success, and Operations. Data-driven mindset with experience using metrics and analytics to measure progress and outcomes. Adaptability and comfort working in a remote-first, rapidly evolving environment. Ability to travel occasionally (less than 10%) for strategic customer engagements. Experience with applicant tracking systems, HR technology, or similar SaaS platforms is a plus. Benefits: Competitive compensation package. Remote-first work environment. Opportunity to work with innovative SaaS technology and enterprise customers. Stock option program with a 10-year exercise window. Unlimited paid time off with an encouraged minimum vacation recommendation. Twelve weeks of fully paid family leave in the United States. Generous equipment, software, and home office furniture budget. Monthly education budget to support professional development, certifications, and learning opportunities. Opportunity to work within a small, high-performing team that values ownership and thoughtful execution. Culture focused on quality work, collaboration, and continuous improvement.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
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