Sr. Customer Success Manager - Partnerships

Accountabilities:
As a Senior Customer Success Manager focused on partnerships, you will own the success, retention, and expansion of strategic partner accounts while ensuring operational excellence across the partner ecosystem. You will serve as the primary relationship owner for assigned accounts, driving engagement, adoption, and measurable business outcomes. Manage end-to-end relationships with strategic partners, acting as a trusted advisor and primary point of contact for executive and technical stakeholders. Lead business reviews, account planning, and success planning sessions to align partner objectives with platform capabilities and long-term growth opportunities. Develop a deep understanding of partner environments, operational needs, and how automation solutions support their business and customer outcomes. Support reseller operations by coordinating deal registration, pricing assistance, issue escalation, enablement activities, and day-to-day partner needs. Partner with internal teams including Sales, Product, Professional Services, Marketing, and Support to ensure partner priorities are understood and addressed. Drive retention and expansion strategies by monitoring adoption trends, identifying risks, and proactively developing solutions before renewal challenges arise. Use CRM and customer success platforms to maintain accurate account information, health tracking, stakeholder mapping, and renewal visibility. Gather structured partner feedback and translate insights into actionable recommendations for product and business improvements. Identify opportunities for increased adoption, expansion, and improved customer outcomes through data analysis and relationship insights. Maintain strong operational discipline through documentation, reporting, and consistent execution of customer success processes. Requirements: The ideal candidate is a relationship-driven and analytical customer success leader with experience managing complex partnerships, technical products, and enterprise stakeholders. You should be comfortable balancing strategic ownership with hands-on operational execution in a fast-moving environment. Proven experience in customer success, partner management, account management, or strategic relationship roles. Experience managing complex B2B technology relationships involving multiple stakeholders, partners, or shared-service environments. Strong executive presence with the ability to communicate effectively with senior business and technical leaders. Understanding of customer lifecycle management, retention strategies, expansion opportunities, and success planning. Ability to translate technical concepts into clear business value for customers and partners. Experience working cross-functionally with Sales, Product, Engineering, Professional Services, and Support teams. Strong analytical mindset with the ability to identify trends, assess account health, and proactively manage risks. Experience using CRM and customer success platforms such as Salesforce and Gainsight or similar tools. Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities. Ability to operate independently, navigate ambiguity, and take ownership of complex challenges. Familiarity with the credit union ecosystem, financial services technology, automation platforms, or related industries is highly preferred. Strong written and verbal communication skills with a collaborative and customer-focused approach. Benefits: Remote-first work environment with flexibility to work from anywhere in the contiguous United States. Competitive compensation package designed to support employee success and growth. Company-provided laptop, connectivity stipend, monitors, and home office setup allowance. 100% company-paid medical, dental, and vision coverage for employees and families. Annual HSA contribution to support healthcare expenses. Company-paid long-term disability, accidental death and dismemberment, and life insurance coverage. Flexible paid time off and working hours that support work-life balance. Paid holidays and additional wellness days to recharge. Annual professional development budget to support continuous learning and career growth. Opportunities to work with a collaborative, remote-first team solving meaningful customer challenges. Travel opportunities of up to 25% for conferences and partner visits.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
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