Student Success Manager

Accountabilities:
The Student Success Manager will be responsible for managing student journeys, maintaining strong family relationships, and ensuring successful execution of personalized academic roadmaps. Serve as the primary point of contact for students and families, providing proactive guidance, support, and regular progress updates. Manage individualized student research plans, ensuring milestones are achieved on schedule and aligned with academic objectives. Monitor student progress, identify potential challenges, and implement strategic interventions to keep projects on track. Build trust and maintain strong relationships with students, parents, and key stakeholders through professional and empathetic communication. Handle complex conversations, concerns, and conflict resolution scenarios with patience, professionalism, and strong problem-solving skills. Collaborate closely with research mentors and tutors to ensure alignment between student goals, mentoring activities, and project timelines. Represent student and family perspectives internally, sharing insights to improve services and overall student experience. Track student progress using CRM tools and maintain accurate reporting to support smooth relationship management. Support client retention efforts by strengthening engagement, identifying opportunities for additional support, and encouraging long-term satisfaction. Contribute to process improvements that enhance operational efficiency and the quality of student services. Requirements: The ideal candidate will have experience in student success, academic advising, education services, or program management, combined with excellent communication and organizational abilities. 2–4 years of experience in student admissions counseling, academic advising, mentoring, customer success, or program management within an education-focused environment. Experience supporting high-achieving students or managing complex academic journeys is preferred. Knowledge of U.S. college admissions processes and/or international education systems is a strong advantage. Familiarity with academic advising topics such as applications, essays, extracurricular profiles, and student development pathways is beneficial. Strong proficiency with CRM platforms such as Salesforce, along with Microsoft Office Suite and Google Workspace. Exceptional written and verbal English communication skills with the ability to engage diverse international audiences. Strong project management skills with the ability to manage multiple stakeholders, timelines, and priorities effectively. Ability to build rapport quickly, maintain professionalism with families, and handle sensitive situations with confidence. Strong analytical thinking skills with the ability to identify risks, anticipate challenges, and implement solutions. High cultural awareness and adaptability when working with students, families, and teams from diverse backgrounds. Benefits: The role offers a flexible remote working environment and the opportunity to contribute to meaningful educational outcomes for students worldwide. Fully remote work opportunity for candidates based in India. Opportunity to work with international students, families, and education professionals. Flexible environment focused on autonomy, ownership, and meaningful impact. Opportunity to develop expertise in student success, academic advising, and global education services. Exposure to complex educational projects and high-impact student journeys. Collaborative work environment with cross-functional teams and international stakeholders. Professional growth opportunities within a mission-driven education organization.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
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