Technical Account Manager - Digital

Accountabilities:
The Technical Account Manager - Digital is responsible for managing customer success across a portfolio of accounts through scalable engagement, proactive risk management, and data-driven insights. Own the customer lifecycle from onboarding through renewal, serving as the primary post-sales point of accountability. Maintain visibility into customer health, engagement levels, risks, action plans, and business outcomes. Proactively identify renewal risks, document challenges, and drive internal risk management processes to prevent unexpected churn. Lead renewal readiness activities by maintaining accurate account information and ensuring clear ownership of customer success initiatives. Develop customer engagement through scalable programs such as automated communications, webinars, workshops, and virtual office hours. Encourage customer adoption by monitoring engagement levels and ensuring customers receive ongoing value from the platform. Analyze customer health indicators, usage patterns, and platform activity to identify opportunities for improvement. Apply a data-driven approach to evaluate customer value outcomes, including platform usage, automation adoption, alerts, and operational improvements. Identify trends such as declining usage, adoption gaps, or high-potential accounts and recommend appropriate actions. Maintain accurate CRM records, customer documentation, engagement tracking, and health reporting. Provide leadership teams with clear, measurable insights into account performance, risks, and opportunities. Collaborate with Sales and internal stakeholders to support retention, expansion, and overall customer success goals. Requirements: The ideal candidate has experience managing SaaS customers, strong technical communication skills, and the ability to use data to influence customer outcomes. Strong understanding of post-sales customer success processes within a SaaS environment. Experience working directly with customers on technical, operational, or business challenges. Ability to analyze customer data and translate account health indicators into clear recommendations. Strong understanding of customer adoption strategies, retention drivers, and renewal processes. Ability to influence customer behavior and encourage meaningful engagement. Excellent written and verbal communication skills with the ability to create structured customer communications. Strong organizational skills with the ability to manage multiple priorities and maintain execution discipline. Experience using CRM platforms and customer success tools to track account activity and performance. Ability to collaborate effectively with sales, technical teams, and cross-functional stakeholders. Comfortable working in a scalable, technology-driven customer engagement model. Strong problem-solving skills and a proactive approach to identifying and resolving risks. Benefits: Remote work flexibility within the United States. Opportunity to work in a fast-growing cybersecurity and SaaS environment. Competitive compensation package. Healthcare benefits and employee wellness programs. Professional development opportunities and career growth support. Collaborative culture focused on innovation, customer impact, and teamwork. Opportunity to work with cutting-edge security technology and enterprise customers. Flexible work environment designed to support productivity and work-life balance.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
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