Technical Account Manager, West

Accountabilities:
The Technical Account Manager will own customer success strategies by combining technical expertise, security knowledge, and relationship management to drive adoption, retention, and business value. Serve as a trusted technical advisor and product expert, guiding customers throughout their cloud security platform journey from implementation to expansion. Support customers with deployment, configuration, and operationalization strategies based on security best practices and cloud expertise. Act as the primary technical point of contact for a portfolio of enterprise customers, resolving questions and coordinating solutions across multiple communication channels. Develop customer success plans with measurable objectives aligned with security, compliance, and business goals. Drive platform adoption by proactively identifying opportunities, removing adoption barriers, and helping customers achieve maximum value. Partner with internal teams including product management, engineering, sales, renewals, and support to deliver a seamless customer experience. Monitor customer health, identify risks related to satisfaction, adoption, or renewal, and implement proactive mitigation strategies. Communicate progress, outcomes, and strategic recommendations through executive business reviews and stakeholder presentations. Advocate for customer needs by collecting feedback, documenting feature requests, and collaborating with product and engineering teams. Manage a portfolio of enterprise customers, identifying expansion opportunities and supporting renewal initiatives alongside sales teams. Use customer data, CRM systems, and technical insights to track engagement trends and inform retention strategies. Contribute to the growth of the technical account management organization by improving processes, creating documentation, mentoring teammates, and developing subject-matter expertise. Requirements: The ideal candidate is a technically skilled customer success professional with experience supporting enterprise cloud environments and security-focused solutions. 5–8+ years of experience in technical customer-facing roles such as Technical Account Management, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineering, or Cloud Architecture. Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. Strong understanding of cloud platforms and architectures, including at least one major cloud provider such as AWS, Google Cloud, Azure, or OCI. Cloud certification experience is preferred, such as Certified Solutions Architect or Certified DevOps Engineer. Knowledge of cloud security principles, threat models, and cloud-native application protection platforms (CNAPP). Experience with container technologies including Docker and Kubernetes, along with related security considerations. Familiarity with DevOps technologies such as CI/CD pipelines, Infrastructure as Code (IaC), version control systems, and modern development workflows. Understanding of Linux and Windows operating systems, runtime environments, and security monitoring concepts. Strong troubleshooting and problem-solving abilities with the ability to drive resolution across complex technical environments. Proven experience managing a portfolio of enterprise customers and building trusted relationships with stakeholders at all organizational levels. Demonstrated ability to drive customer adoption, business outcomes, and retention goals. Strong communication, presentation, and collaboration skills with both technical and executive audiences. Ability and willingness to continuously learn emerging cloud and cybersecurity technologies. Benefits: Competitive base salary range of $100,000–$120,000 USD, depending on location, experience, skills, and qualifications. Additional compensation opportunities including bonus eligibility and equity. Comprehensive benefits package designed to support employee well-being. Remote work flexibility within the United States. Opportunity to work with innovative cloud and AI security technologies. Collaborative environment with opportunities for professional growth and continuous learning. Exposure to enterprise customers and complex security challenges across industries. Chance to contribute to the development of a growing technical account management organization. Inclusive workplace culture focused on innovation, teamwork, and meaningful customer impact.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
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