Job Description
We are seeking a dynamic and customer-focused Web E-Chat Representative to join our customer service team. The successful candidate will be the first point of contact for customers and will have direct responsibility for providing a professional, helpful, and timely service. For Web E-Chat Representative position, we expect you to be an outstanding communicator, listener, and problem solver.
Responsibilities:
- Handle and promptly respond to customer inquiries via web chat. Aim to resolve issues in the fastest time, without compromising on quality of service.
- Maintain comprehensive knowledge about products, services, policies, and procedures. Use this knowledge to provide product information and recommendations to customers.
- Provide feedback on the efficiency of the customer service process. Proactively suggest improvements that enhance customer satisfaction and business performance.
- Work collaboratively with other team members to ensure the delivery of exceptional customer service. Participate in regular team meetings and share insights learned from interactions with customers.
- Document all communication with customers with accurate and detailed notes. Report any significant customer feedback to management for further analysis and response.
Qualifications:
- Minimum of 1-2 years of customer service experience, preferably in a digital setting.
- Exceptional verbal and written communication skills. A positive, patient, and friendly customer service approach.
- Strong problem-solving skills. Ability to handle customers' issues and complaints in a calm and professional manner.
- Excellent typing speed and accuracy. Proficiency in using Microsoft Office Suite and other software tools.
- Ability to work in a fast-paced environment and multitask. Comfort in adapting to new technologies quickly.
Benefits:
- Competitive compensation, including a full suite of benefits that include medical, dental, vision, and life insurance.
- Paid time off and vacation benefits that encourage work-life balance.
- Career advancement opportunities. We believe in promoting from within and provide numerous opportunities for professional growth.
- A commitment to a culture of diversity, inclusion, and respect. We value the unique perspectives and contributions of each employee.
- Continuous learning and development opportunities. We provide training and educational resources to help you build your skills and career.
We believe in excellence in everything we do, and we believe that our Web E-Chat Representatives play a significant role in upholding these values. If you enjoy helping people and have the qualifications we're looking for, we would love to hear from you.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Hong Kong SAR China