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Construction Project Operations Coordinator at Jukebox Health · globalremotely

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot.

We are seeking a Project Operations Coordinator to serve as the operational backbone for a portfolio of home modification projects within their assigned region. You'll be the primary point of contact for Jukebox's service provider network, helping move home modification projects from bid through completion. You'll spend much of your day communicating with service providers - scheduling work, following up on bids, checking in on active projects, collecting closeout documentation, and making sure nothing falls through the cracks.

You'll work closely with our Project Managers and Member Engagement team to surface risks early, resolve issues quickly, and create a smooth experience for our service providers and members. You'll also support the operational side of the business through order entry, claims processing, and maintaining accurate project records in our CRM.

This role is ideal for someone who thrives on a high volume of work, is a resourceful problem solver who takes initiative, and enjoys building relationships.

Key Responsibilities

Service Provider Coordination

Answer inbound calls and emails, handle routine questions, and escalate to the Project Manager when needed
Follow up with service providers to get bids submitted
Schedule and confirm project start dates
Check in on active projects and flag delays or risks early
Make sure providers understand expectations, timelines, and documentation requirements
Build trusted relationships with our network to keep providers responsive, engaged, and eager to take on our projects

Project Throughput

Keep a high volume of active projects moving through each stage without letting them stall
Work daily from operational queues to determine priorities and next actions
Send reminders ahead of key milestones and deadlines

Documentation, Claims & Administration

Collect closeout documents, photos, and required forms, and follow up until everything is complete and accurate
Assist with claims entry and processing
Enter and maintain project orders accurately
Review records for completeness and accuracy before submission
Resolve discrepancies and follow up on missing information
Keep CRM records current and complete, including significant provider communications and project updates

Qualifications

Required

2+ years of experience in vendor coordination, contractor coordination, dispatch, scheduling, project coordination, field operations, or a similar role
Strong phone presence, comfortable spending much of the day on calls and email with contractors, vendors, or small business owners
Persistent follow-up skills, especially with people who are busy and slow to respond
Strong attention to detail and a track record of accuracy in data entry, documentation review, or administrative operations
Ability to manage multiple priorities and open items without dropping details
Clear, professional written and verbal communication skills
Comfortable learning new technology platforms and working in a remote environment
Willingness to travel occasionally for company events or field visits

Preferred

Experience in construction, home services, remodeling, or accessibility modifications
Experience with claims processing, billing, or order management
Experience with Salesforce or a similar CRM