Direct Response Manager

About KIND 
 
Kids in Need of Defense (KIND), launched in 2008, is a global leader in the protection of unaccompanied and separated children. KIND centers the needs, rights, and voices of children migrating alone in search of safety. Through a holistic approach, we combine legal services, advocacy, and partnerships across the private sector, philanthropy, government, and civil society to advance protections for unaccompanied and separated children. We work to ensure that migration systems recognize these children first and foremost as children.

Essential Functions
Lead in the planning and implementation of a comprehensive fundraising and engagement program to aggressively grow annual support from donors with a giving level below $1,000, including sustainer giving. Manages and collaborates with a marketing agency and other external vendors to execute donor cultivation, renewal, and solicitation campaigns, monthly giving, donor acquisition and stewardship, and digital advocacy efforts through channels like digital advertising, email, direct mail, SMS, and any other new channels as needed as part of this program. This includes ensuring the work is aligned with organizational objectives and agreed-upon deliverables. Serves as the final reviewer on all final drafts of emails, donation pages, and other digital collateral before launch, providing quality assurance checks to ensure content is error free and consistent with KIND’s expectations. Coordinates with leadership and major gifts officers to identify and hand off qualified donors and act as a strategic partner with the individual giving team to develop email marketing plans that support team objectives. Oversees regular audits of digital fundraising collateral to ensure evergreen content is continually monitored and refreshed to ensure the best digital user experience, as well as consistency, accuracy, and relevance of messaging. Manage. the full content review process across multiple departments, ensuring all necessary parties provide feedback and approval on deadline for direct marketing content ahead of launch, including tracking review in Asana. Provides programmatic information and materials to a marketing agency and oversees final products that are produced for digital communications related to fundraising campaigning. Manages relationships with internal stakeholders and partners to support direct response program, including collaborating with the Communications team to drive acquisition and paid media strategy, website content, and organic social media strategy. Develops a framework for tracking, evaluating, and optimizing campaign performance and engagement metrics and analyze and incorporate data into recommendations and plans. Analyzes data analytics to support decision-making in real-time and for longer-term sustainable growth along the donor pathway, including list growth and engagement as well as fundraising metrics. Focuses on current best practices and new emerging fundraising and advocacy technologies, including online giving functionality, grassroots advocacy, email solicitations, social media, and crowdfunding. Provides input on income and expense budgets; review and approve vendor invoices. Other duties, tasks, and projects as assigned.

Qualifications and Requirements
Undergraduate degree required. Must be fluent in English. Minimum of 5 years of experience in direct response fundraising at a non-profit or marketing agency. A clear passion for KIND’s mission at a time when our work to protect the legal rights and well-being of unaccompanied children has never been more necessary. Demonstrated experience with rapid response, email marketing, list building, writing and editing, and building a multi-channel donor experience. Data-driven decision-maker who uses analytics and data to guide strategic decisions that align with digital goals, objectives, and initiatives. Prior experience with CRMs, donation processing platforms, advocacy, and email marketing platforms. KIND’s ecosystem includes Salesforce, Engaging Networks, and WordPress. Exceptional interpersonal, communication (verbal and written), and diplomatic skills, with the ability to engage effectively and respectfully with individuals from diverse cultural and professional backgrounds. Highly organized and detail-oriented, with a strong ability to prioritize tasks, manage timelines, and track information systematically; consistently meets deadlines and follows through on inquiries, with a hands-on, proactive work ethic. Proven track record of driving results by setting and achieving ambitious goals; combines strategic, analytical, and critical thinking skills with a strong data-driven approach to decision-making and performance. Adaptable and resilient, with the ability to remain flexible and responsive in fast-paced, high-pressure environments such as rapid response fundraising. Skilled at managing numerous active relationships simultaneously through organized, transparent, and consistent communication; recognized for reliable follow-up and maintaining accountability across teams and stakeholders. Working knowledge of Microsoft Office Suite (such as Teams, Excel, etc.). Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities. Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment. Committed to practicing and supporting wellbeing and a work-home life balance. Experience working and communicating in a remote environment preferred but not required.

Our Benefits
 
- Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision. 
- Pre-tax flexible spending account (FSA) for both medical and dependent care.  
- Pre-tax transit and parking spending account.  
- Employer-paid life insurance and accidental death and dismemberment insurance.  
- Employer-paid short and long-term disability insurance.  
 
For a complete list of benefits, please click here. 
 
Our Focus on Wellness
 
KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. 
For more information regarding our Wellness initiatives please visit this link.  
 
Application Instructions
 
To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter.
 
Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: https://supportkind.org/join-the-team/kind-employment-practices/.