Director, US People Operations

About KIND 
 
Kids in Need of Defense (KIND), launched in 2008, is a global leader in the protection of unaccompanied and separated children. KIND centers the needs, rights, and voices of children migrating alone in search of safety. Through a holistic approach, we combine legal services, advocacy, and partnerships across the private sector, philanthropy, government, and civil society to advance protections for unaccompanied and separated children. We work to ensure that migration systems recognize these children first and foremost as children.

Essential Functions
Team Leadership & People Management: Leads, mentors, and develops the US People Operations team, including Senior HR Operations Specialists, HR Specialists, and HR Coordinators, fostering a high-performance, collaborative, and service-oriented culture. Strategic Partnership: Builds strong relationships with leaders and staff, acting as trusted advisor and thought partner on all people matters. Proactively identifies and addresses HR needs across US business units, aligning global HR initiatives with regional goals and people priorities. Contributes to the development and implementation of US HR strategies and initiatives in partnership with the Chief People Officer, VP, Global Human Resources, and the rest of the HR leadership team. Works with business leaders to bring the people lens to business planning discussions. Employee Relations: Acts as senior advisor to managers and staff on employee relations and HR matters across the US. Serves as the primary escalation point for day-to-day ER and HR issues. Leads compliance with US federal, state, and local labor and employment law, including EEO, ADA, FMLA, DOL requirements, OSHA, and applicable state-specific mandates. Leads compliance audits, regulatory reporting, and policy updates to keep KIND current with evolving employment legislation across all US jurisdictions in which KIND operates. Manages union relations and matters on behalf of KIND, serving as the primary point of contact for union-related communications, negotiations, and grievance processes. Provides leadership in advising and coaching managers around employee matters, counseling employees, and facilitating forums for communication and conflict resolution to promote engagement, satisfaction, and retention. Leads investigation, mediation, and resolution of employee relations matters, escalating to the Vice President, Global Human Resources as appropriate. Oversight of US HR Operations: Leads end-to-end US benefits governance, compliance, and vendor management—overseeing annual renewals, open enrollment, plan design reviews, employee communications, and regulatory plan documentation (medical, dental, vision, life, disability, and retirement plans). Ensures compliance with FMLA, PDL, CFRA, ADA, and other applicable federal and state leave laws. Oversees core employee lifecycle processes—from onboarding and status changes through offboarding—ensuring operational efficiency, data accuracy, and standard operating procedure (SOP) compliance. Directs US payroll data workflows and HRIS data integrity, partnering closely with Finance and internal teams to ensure accurate, timely processing and resolution of payroll/benefits escalations. Develops, analyzes, and presents key HR metrics and dashboards (headcount, turnover, leave utilization, and ER trends) to inform leadership strategy and workforce planning. Maintains and evolves US HR policies, SOPs, and the Employee Handbook, ensuring alignment with cultural values and legal compliance. Supports US compensation administration and departmental budget management in partnership with HR leadership.

Qualifications and Requirements
Undergraduate degree required; graduate degree in human resources, organizational psychology, or a related field preferred, or equivalent experience. Must be fluent in English. Minimum of 8 years of progressive experience in HR Operations, to include benefits administration, and employee relations. Demonstrated expertise in employee relations, including conducting complex investigations, advising managers on performance management and disciplinary matters. Experience in a nonprofit or mission-driven organization is highly preferable, though not essential. Minimum of 3 years of experience in a supervisory role. Strong knowledge of U.S. employment law and HR best practices. Direct experience managing union relationships, union negotiations, and union grievance processes preferred, though not essential. Excellent communication, interpersonal, and problem-solving skills. Ability to work independently and as part of a team. Ability to manage multiple projects in a deadline-oriented environment with a keen orientation for details, and work both independently as well as contributing member of a team. Excellent organizational and communication skills; strong cross cultural and interpersonal skills; ability to build rapport with staff at all levels. Enjoys collaboration and thrives in a fast-paced team- and matrix-oriented working environment. Data-driven decision-maker who uses analytics and data to guide strategic decisions that align with goals, objectives, and initiatives. Working knowledge of Microsoft Office Suite (such as Teams, Excel, etc.). Committed to practicing and supporting wellbeing and a work-home life balance. Experience working and communicating in a remote environment preferred but not required. Ability to occasionally travel as needed.

Our Benefits
 
- Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision. 
- Pre-tax flexible spending account (FSA) for both medical and dependent care.  
- Pre-tax transit and parking spending account.  
- Employer-paid life insurance and accidental death and dismemberment insurance.  
- Employer-paid short and long-term disability insurance.  
 
For a complete list of benefits, please click here. 
 
Our Focus on Wellness
 
KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. 
For more information regarding our Wellness initiatives please visit this link.  
 
Application Instructions
 
To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter.
 
Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: https://supportkind.org/join-the-team/kind-employment-practices/.