Account Manager

What You Will Do:
Own and manage a book of business Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings. Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates. Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business Become a specialist on Kinsta’s services and solutions, the benefits they provide, and their value to our customers. Become knowledgeable about the market competition in order to retain and upsell clients. Coordinate with internal Departments to resolve problems and provide service. Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value. Develop growth strategies to increase your book of business Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients Assist other Account Managers daily to achieve team quota success. Meet (or exceed!) revenue and retention targets. Build, maintain, and close pipeline to consistently exceed quota. Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs) Position our company's capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services. Maintain accurate, up-to-date information on customers and deals within HubSpot CRM. Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.

What You Bring To The Role:
A minimum of 3 years of previous SaaS Sales or Account Management experience Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail. Experience up-selling, cross-selling, and renegotiating contracts Tech-savvy, with a strong interest in technology. Near-native proficiency in English and exceptional writing skills. Exceptional communication and interpersonal skills.

Bonus if you have:
Prior knowledge of the hosting industry. Outbound sales experiance.

Our Benefits:
Flexible and remote-first environment. Annual remote expense budget. Flexible PTO . Paid parental leave . Annual professional development budget: available after one year with Kinsta. Sabbatical: available after three years with Kinsta (and every three years thereafter). Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK and Hungary. Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.