Kooth Engagement Lead (Face-to-Face & Virtual)

• Job Title: Kooth Engagement Lead
• Reports to: Senior Kooth Engagement Lead
• Location: Regional Field-Based / Hybrid (Home-based with regular travel across contracted territory required)

About Us: 

Kooth is a fast-growing, mission-driven organisation transforming access to digital mental health support across the UK and US. Listed on the London Stock Exchange (AIM: KOO), our mission is to create welcoming, accessible spaces for personalised mental health care that helps young people thrive.

With 25 years of experience, Kooth has become a trusted leader in digital mental health, working alongside the NHS, government partners, and local communities to make high-quality support more accessible to young people.

Building on this foundation, we've expanded Soluna, our innovative digital mental health platform, across both the US and UK. First launched in California in 2024, Soluna has since expanded into New Jersey and Michigan. In September 2026, we reached another exciting milestone with the launch of Soluna by Kooth in the UK, bringing together our experience and innovation across both markets. Through professional mental health support, moderated peer communities, and self-guided tools, we're helping young people access the support they need, when they need it.

At Kooth, we're more than a digital mental health platform. We're purpose-driven, people-centred, and grounded in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. If you're looking for meaningful work with measurable impact, you'll find it here.

Learn more at Kooth and Soluna.

What We’re Looking For: 

The Kooth Engagement Lead is responsible for driving awareness, uptake, and sustained usage of Soluna by Kooth (for children and young people) and Qwell (for adults, where applicable).

Operating through a blended approach of face-to-face and virtual-first community engagement, this role acts as the dedicated Engagement Lead for specific contracted areas, while also collaborating flexibly across local, regional, and national levels. You will build scalable, repeatable partnership working by establishing deep community ties and robust referral pathways through live assemblies, staff training, and local multi-agency networks

While the core focus of this role is community-facing, virtual and hybrid engagement strategies (live virtual sessions, webinars, pre-recorded content, and digital partner toolkits) serve as a vital, flexible secondary channel to extend your reach and ensure continuous service visibility with both youth and professional/referrer audiences.

Beyond direct outreach, you will play a key role in internal practice development initiatives to elevate engagement quality and team best practice.

How You’ll Make an Impact: 

Direct Youth Outreach (In-Person & Virtual Delivery)

• School & College Assemblies: Plan and deliver engaging, high-impact in-person assemblies and workshops directly to children and young people (CYP) across secondary schools, colleges, and higher education settings.
• Hybrid & Virtual CYP Engagement: Utilise live virtual assemblies and pre-recorded promotional sessions to engage hard-to-reach settings, primary school transition groups, or schools where virtual delivery is preferred.
• Awareness events: Host interactive stalls at Freshers’ Fairs, health awareness days, and youth events to build direct rapport with young people, distribute resources, and drive platform registrations.

Professional, Referrer & System Integration

• Educator & Staff Upskilling: Deliver concise face-to-face INSET sessions and live virtual briefings to teaching staff, school leaders, and pastoral teams to encourage signposting and service embedding.
• Healthcare & Community Referral Pathways: Build strong relationships with key healthcare and community referrers—including GP surgeries, CAMHS teams, A&E liaison units, Family Hubs, and youth charities—via site visits, virtual presentations, and self-serve toolkits.
• Parent, Carer & Trusted Adult Sessions: Host in-person and virtual information sessions, attend parents' evenings, and lead workshops to build trust, address stigma, and build awareness among parents and carers.
• Regional Network & Stakeholder Representation: Represent the organisation at critical regional network meetings to present Soluna and Qwell, liaising with Line Managers and Relationship Managers to ensure appropriate service representation. 

Webinar Support, Events & Strategic Alignment

• Webinar Strategy Support: Co-host or support national and regional webinars for young people, parents/carers, educators, and healthcare professionals as part of the broader regional engagement strategy.
• Local & Regional Events: Represent Kooth at high-profile community events and meetings.
• Commercial & System Alignment: Collaborate closely with internal teams (including Commercial colleagues) to ensure local engagement plans align with commissioner priorities, KPIs, and regional population goals.
• Reporting & Commissioner Reviews: Prepare clear, data-led engagement summaries linking outreach activity to platform uptake; present findings directly during quarterly commissioner review meetings.

Practice Development & Team Collaboration

• Active Practice Development: Contribute to practice development groups by trialling innovative in-person and virtual delivery methods, refining presentation materials, and sharing effective field tactics.
• Team Contribution: Engage actively in team meetings, sharing regional insights, peer-mentoring, and fostering a collaborative team culture.

CRM & Operational Excellence

• Data & CRM Hygiene: Maintain up-to-date, accurate records of all outreach visits, virtual meetings, and contact sourcing in CRM and designated internal tracking tools.
• Data-Driven Strategy: Analyse monthly performance data to refine travel routes, target under-engaging areas, and adapt outreach approaches in discussion with your Line Manager.

Key Performance Indicators (KPIs) & Breakdown of Focus

• Direct CYP Outreach - In-Person & Virtual (45%):
• Delivering live school assemblies, interactive classroom workshops, virtual assemblies, campus fair stalls, and student council drop-ins.
• Referrer & System Upskilling - Flexible Delivery (30%):
• Delivering face-to-face staff INSET sessions, virtual briefings, primary care meetings, parent coffee mornings, and regional webinar follow-ups.
• Strategic Alignment, Commissioner Reporting & Commercial Co-working (15%):
• Quarterly review preparation, partner meeting presentations, local network mapping, and strategy alignment with Commercial colleagues.
• Practice Development & Team Participation (5%):
• Trialling new workshop materials, refining virtual delivery toolkits, and actively contributing to team practice groups.
• CRM, Data & Administration (5%):
• Sourcing contacts, recording engagement metrics in CRM systems, route planning, and monthly reporting.

Requirements

What You’ll Bring: 

• In-Person & Virtual Presentation: Proven ability to deliver engaging presentations, assemblies, and workshops both in a live face-to-face setting and via online platforms (e.g. Zoom, Teams, webinars).
• Flexible Delivery Design: Ability to utilise multiple formats (live in-person, virtual sessions, pre-recorded materials, and digital partner toolkits) tailored to youth and professional audiences.
• Sector Knowledge: Understanding of the UK education system, youth work, NHS primary care structures, or community mental health care pathways.
• Adaptability & Autonomy: Strong self-starter with exceptional organisational and time-management skills, capable of balancing field commitments with remote administration.
• Interpersonal & Relationship Building: Outstanding communication skills with a track record of building rapport quickly with young people, educators, and healthcare professionals.
• Data & CRM Literacy: Experience using CRM systems to log activity, manage contacts, and review performance data to inform strategy.

Desirable:

• FE qualification in teaching, youth work, marketing, sales, or equivalent field experience.
• Understanding of safeguarding protocols, digital health platforms, or NHS/Local Authority commissioning structures.
• Clean driving license and access to a vehicle for daily travel across assigned contract areas.

Benefits

What You’ll Get:

• Compensation: The base salary for this role is up to £28,860 annually. We’re committed to transparency and value our candidates time, which is why we share salary ranges in all states—regardless of local requirements. Final compensation will be based on a variety of factors, including your education, experience, skills, and overall alignment with the role.
• Kooth offers a competitive base salary and comprehensive benefits including:
• Generous Annual Leave: Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.
• Professional Development: Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.
• Financial Security: Plan for your future with our pension contributions and an annual performance-based bonus that recognises your contributions and rewards your impact.
• Health and Well-being: Prioritize your health and well-being with our comprehensive AXA Health Insurance or Cash Plan provided by Healthshiel and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.
• Life Assurance: Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.
• Flexible Working: Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.
• Lifestyle Benefits: Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.