Technical Service Representative, Level 1

About TEXO

(LinenMaster, Alliant, Infinite Laundry, & TEXO IT)

Welcome to TEXO's Careers Page!

At TEXO, we're more than just a company - we're a community of innovators, problem-solvers, and dreamers, united by our passion for technology and our commitment to making a difference. Our mission is to harness the power of technology to drive positive change, empower businesses, and enhance lives.

TEXO provides technology solutions that help textile rental and commercial laundry businesses operate more efficiently. Our team supports industry-leading software platforms, including Alliant Systems and LinenMaster, helping customers manage deliveries, inventory, billing, production, and day-to-day operations. We are committed to delivering outstanding customer service while continuously improving the technology that powers our customers' businesses.

Why Join TEXO?

Innovative Environment: Join a dynamic team of talented individuals who thrive on innovation and creativity. At TEXO, we encourage out-of-the-box thinking and provide a supportive environment for you to bring your ideas to life.

Cutting-Edge Technology: Work with the latest tools and technologies in the industry. From artificial intelligence and machine learning, we're at the forefront of technological advancement, constantly pushing boundaries and exploring new frontiers.

Impactful Projects: Make a meaningful impact with your work. Whether you're developing software solutions for leading businesses or creating consumer-facing applications that enhance everyday life, your contributions at TEXO will shape the future of technology and transform industries.

Collaborative Culture: Collaboration is at the heart of everything we do. At TEXO, you'll have the opportunity to collaborate with cross-functional teams, share knowledge and expertise, and learn from some of the best minds in the industry.

Professional Growth: We believe in investing in our people. From mentorship programs and training opportunities to career development resources and advancement pathways, we're committed to helping you grow both personally and professionally throughout your journey with us.

Diverse and Inclusive Community: We celebrate diversity and foster an inclusive culture where everyone feels valued, respected, and empowered to bring their authentic selves to work. We believe that diversity fuels innovation and creativity, and we're dedicated to building a team that reflects the rich tapestry of our global community.

Join Us!

Ready to take your career to the next level? Explore our current job openings and discover exciting opportunities to join the TEXO team. Whether you're a software engineer, marketing manager, content writer, or marketing specialist, there's a place for you here.

Come be a part of something extraordinary. Come join TEXO and let's shape the future together!

About the Role

We are looking for a Level 1 Technical Service Representative to join our TEXO team.

In this role, you will receive training on both the Alliant Systems and LinenMaster software platforms and provide remote technical support to our U.S.-based customers. You will troubleshoot software issues, answer customer questions, guide users through solutions, and work closely with internal teams to ensure an excellent customer experience.

If you enjoy problem-solving, helping customers, and learning new technologies, we'd love to hear from you

Key Responsibilities

• Learn and develop working knowledge of the Alliant Systems and LinenMaster software platforms.
• Provide technical support to customers via phone, email, and remote support tools.
• Troubleshoot software issues and guide customers through solutions.
• Document customer interactions and resolutions in Salesforce.
• Assist with software installations, updates, and user training.
• Work with implementation and development teams to resolve more complex issues.
• Communicate clearly with customers and team members to ensure timely resolution of service requests.
• Support customer onboarding activities, including data verification and system setup.
• Identify opportunities to improve the customer experience and share best practices.
• Perform other duties as assigned

Qualifications

• Degree in Information Technology or a related field, or at least three years of experience in technical support, help desk, or a similar customer-facing technical role.
• Strong troubleshooting and analytical skills.
• Excellent customer service and communication skills.
• Comfortable learning new software applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Ability to travel, if required.
• Commitment to following the company's information security policies.

Job Details

• Employment Type: Full-time
• Location: Remote (Anywhere in the U.S.)
• Schedule: Monday–Friday, 9:30 AM – 6:00 PM Central Time (CT)
• Training Schedule: Monday–Friday, 8:30 AM – 5:00 PM Central Time (CT)
• Compensation: $45,000–$50,000 USD per year
• Company-provided equipment

What You'll Love About Working at TEXO

• Medical, dental, vision, and life insurance
• 401(k) with company match
• 13 paid U.S. holidays per year
• 120 hours of Paid Time Off (PTO) per year
• Telemedicine and wellness program
• Employee Assistance Program (EAP)
• Employer-paid long-term disability
• Professional growth opportunities
• Collaborative team environment.

Interview process

• Application and review
• HR screening call
• Technical interview
• Final Interview with the Leadership Team