Salesforce Development Supervisor

About The Lisinski Law Firm

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

About the Role

Lead the team building Salesforce solutions that power the Firm’s operations and growth. As our Salesforce Development Lead, you’ll combine hands-on development with day-to-day team leadership to advance Service Cloud, Experience Cloud, Revenue Cloud, Sales Cloud, Agentforce, and related technologies.

You’ll coordinate priorities, assign and monitor work, and coach developers to deliver high-quality solutions that meet business, technical, security, and development standards. As a senior technical resource, you’ll help solve complex challenges across solution design, development, integration, troubleshooting, and platform optimization.

Partnering with the Applications Development Manager and business and technology stakeholders, you’ll support team performance, develop talent, and drive the successful delivery of Salesforce initiatives. This is an opportunity to stay close to the technology while helping your team grow and shaping the platform’s continued evolution.

Your Key Contributions

• Provide day-to-day supervision and technical guidance to the Salesforce development team, including assigning and coordinating work, monitoring progress and workload, providing coaching and feedback, supporting performance evaluations, and contributing to the professional development of team members.
• Coordinate the team's execution of Salesforce development and support activities across Service Cloud, Experience Cloud, Agentforce, and related platform capabilities, ensuring work is completed in accordance with established priorities, technical standards, development practices, and delivery expectations.
• Provide hands-on technical leadership and participate in the design, development, configuration, and implementation of Salesforce solutions, leveraging Apex, Lightning Web Components (LWC), Flows, Visualforce, platform automation tools, and other Salesforce technologies as appropriate.
• Provide technical guidance on Salesforce solution design and implementation, helping translate business and functional requirements into effective technical solutions and escalating significant architectural decisions, risks, or exceptions to the appropriate technology leaders.
• Support consistent application of established Salesforce engineering and development practices, including solution design, development, testing, code reviews, security, deployment, documentation, troubleshooting, performance optimization, and root-cause analysis.
• Coordinate and support Salesforce CI/CD, DevOps, monitoring, observability, and platform health activities, using tools such as Copado, Gearset, Azure DevOps, Harness, or equivalent platforms to support reliable deployments and effective platform operations.
• Provide technical guidance and hands-on support for Salesforce integrations, data models, security, and platform configuration, including APIs, middleware, event-driven integrations, security controls, and governance requirements, ensuring solutions follow established enterprise architecture, security, and compliance standards.
• Support the optimization of Salesforce Service Cloud and customer service capabilities, including Case Management, Omni-Channel, Knowledge, CTI, Digital Engagement, Entitlements, and SLA management to improve agent productivity, platform effectiveness, and customer experience.
• Coach team members on Salesforce technologies and modern development practices, including Salesforce Einstein, Agentforce, GitHub Copilot, AI-assisted software development, automation, and intelligent workflows, and support appropriate adoption of approved technologies and development tools.
• Review Salesforce releases, platform enhancements, AppExchange solutions, and emerging capabilities, identifying potential opportunities or impacts and providing technical recommendations to the Applications Development Manager and other technology stakeholders.
• Support a collaborative, accountable, and high-performing development environment by reinforcing established engineering practices, encouraging knowledge sharing and continuous improvement, resolving or escalating technical and operational issues, and supporting team and departmental goals.

What Makes You a Great Fit

• Bachelor’s Degree in Computer Science, Information Systems, Engineering, or related field, or equivalent combination of education and professional experience.
• 1-3 years of hands-on Salesforce platform experience, with deep expertise in Salesforce Cloud and related technologies.
• Builds Effective Teams: Fosters a collaborative and supportive team environment by coaching Salesforce developers, sharing technical knowledge, encouraging collaboration and accountability, and supporting individual skill development and performance.
• Directs Work: Coordinates day-to-day Salesforce development activities by assigning work, clarifying priorities and expectations, monitoring progress and workloads, helping remove obstacles, and ensuring adherence to established technical, security, quality, and development standards.
• Manages Conflict: Addresses day-to-day disagreements, competing priorities, technical differences, and performance concerns constructively by facilitating productive discussions, focusing team members on shared objectives, and escalating issues when appropriate.
• Communicates Effectively: Clearly communicates assignments, priorities, technical expectations, feedback, risks, and changes while effectively translating information between technical team members, business stakeholders, and leadership.
• Situational Adaptability: Adjusts leadership and technical support based on team member experience, work complexity, changing priorities, and emerging issues, shifting appropriately between coaching, directing, troubleshooting, hands-on support, and escalation.
• Advanced knowledge of Salesforce Service Cloud, Experience Cloud, Agentforce, Apex, Lightning Web Components (LWC), Salesforce Flows and automation tools, Salesforce Shield, and Visualforce.
• Deep knowledge of Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge Management, CTI integration, Digital Engagement, Entitlements, and Service Level Agreements (SLAs).
• Strong understanding of Salesforce data modeling, security architecture, sharing models, and platform governance.
• Strong knowledge of Salesforce integration patterns and technologies, including REST APIs, SOAP APIs, Bulk APIs, Platform Events, Streaming APIs, MuleSoft and middleware platforms, Kafka, and event-driven architectures.
• Working knowledge of cloud-native architectures, distributed systems, microservices, and AWS or comparable cloud platforms.
• Knowledge of application security, observability, compliance, monitoring, and performance optimization.
• Experience leveraging AI-powered development tools and enterprise AI capabilities, including GitHub Copilot, Salesforce Einstein, Agentforce, and AI-assisted testing and code review.
• Demonstrated ability to provide technical guidance, coaching, work coordination, and day-to-day supervision to technical team members.
• Strong communication, collaboration, problem-solving, and organizational skills with the ability to work effectively with technical and business stakeholders.

Work Schedule

• Monday through Friday, 8:00 AM – 5:00 PM Eastern Time

Equipment Requirements

For PC Users:

• A modern processor (Intel Core i5 or AMD Ryzen 5 from the last few years)
• Windows 11 (kept up to date)

For Mac Users:

• A modern processor (Apple M1 chip or a recent Intel Core i5)
• A recent macOS (Ventura or newer)

For Everyone:

• At least 8 GB of memory (RAM) to run applications smoothly
• A fast hard drive with sufficient available storage

How You'll Benefit

• Paid Time Off (PTO) – including vacation, sick leave, and personal days, consistent with the local country’s requirements. 

• Paid Holidays – country specific public holidays. 

• Locally aligned health benefits – such as medical, dental, vision, disability, and other required national benefits aligned to local laws and norms. 

• Local payroll in native currency – with all taxes, social contributions, and statutory benefits automatically calculated and handled. 

• Retirement or pension contributions – based on each country’s legal and cultural standards. 

• Employee support and compliance protection – including access to local HR experts for questions about laws, culture, or benefits. 

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.