Telecaller - Bengali (AstroLokal)

Role : Telecaller
Location: Work from home
Department: Astrolokal
Employment Type: Contractual
  

About Lokal :

In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.                                                                                                 

 This spark became Lokal. Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising.

Today, Lokal is a house of focused apps, many products, one mission:
to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they’ve always deserved.

We now operate dozens of live apps across categories like:

• Edutainment & Skill Learning – practical skills and learning in regional languages (GyanTV)
• Matrimonial Matchmaking – hyperlocal, compatibility-first partner search (Lokal Matrimony)
• Agri Consulting – farmer-first advisory in local languages (AgriLokal)
• Local Jobs – blue- and grey-collar opportunities close to home (Lokal Jobs)
• Social & Community – Place to find & post social updates (Lokal app)
• Emotional Well-being & Peer Support – safe spaces to talk and feel heard (Dostt & Eaze)
• Astrology & Guidance – instant access to trusted Astrologers via chat and voice (AstroLokal)
  Advisory Services – early bets in legal help, financial guidance, career counselling, and more

Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we’ve built, they don’t wade through clutter; they get a straight line to what they came for.

This is the story new teammates walk into:
a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre — access changes lives.

We ship fast. We learn fast. We build for Bharat.                                                                                                                  

We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital

About AstroLokal : 

AstroLokal is a rapidly growing astrology platform that connects users with experienced astrologers through chat, audio, and consultation services. We are building a trusted ecosystem where astrologers can grow their practice while helping users receive guidance in their preferred language.

Job Summary : 

We are looking for a proactive and results-oriented Telecaller to join our AstroLokal team. The primary responsibility of this role is to identify, engage, onboard, and support astrologers onto the AstroLokal platform. The ideal candidate should possess strong communication skills, a persuasive approach, and the ability to build relationships with potential astrologers.

Key Responsibilities : 

• Make outbound calls to astrologers and astrology practitioners to introduce AstroLokal and its services.
• Explain platform benefits, earning opportunities, and onboarding processes.
• Convert interested astrologers into active platform partners.
• Guide astrologers through registration, profile creation, verification, and onboarding procedures.
• Follow up with leads generated through sourcing and marketing campaigns.
• Maintain accurate records of calls, follow-ups, and onboarding status in CRM systems.
• Achieve daily, weekly, and monthly onboarding targets.
• Resolve basic queries and provide support throughout the onboarding journey.
• Coordinate with internal teams to ensure smooth activation of astrologer profiles.
• Monitor onboarding quality and ensure compliance with platform guidelines.

Requirements

• Bachelor's degree in any discipline.
• Proven experience in Telecalling, Telesales, Customer Support, Business Development, or Onboarding roles.
• Excellent verbal communication skills in Bengali and English (Must be fluent in read, write & speak)
  Strong persuasion, negotiation, and relationship-building abilities.
• Comfortable handling objections and follow-ups.
• Basic knowledge of CRM tools, MS Excel, and computer operations.
• Ability to work independently in a target-driven environment.
• Prior experience in astrology, consultation platforms, creator onboarding, or service partner acquisition will be an added advantage

Preferred Skills :

• Lead conversion and onboarding experience.
• Customer-centric approach.
• Strong follow-up and communication skills.
• Ability to multitask and manage onboarding pipelines efficiently.
• Positive attitude and willingness to learn.

Why Join Us?

• Work from the comfort of your home.
• Opportunity to be part of a fast-growing consumer internet startup.
• Dynamic and collaborative work environment.
• Career growth opportunities in operations and business functions.
• Performance-driven rewards and incentives.