Variable Compensation Manager

About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role: 
Lyra Health is looking for a Variable Compensation Manager to support our GTM compensation programs.
 As an individual contributor, you will play a key role in administering Lyra’s variable compensation program. You will work closely with cross-functional partners in Finance, Accounting, GTM Operations, Analytics, HR, and other teams to ensure scalable and accurate GTM compensation systems and processes.
This role will administer incentive plans, inquiry management, system development and effectiveness reporting.

Responsibilities
Commission Operations and Payouts: Calculate monthly, quarterly, and annual incentive payouts for the sales and CS teams with 100% accuracy. Audit underlying booking data, resolve disputes, and ensure payouts align strictly with signed compensation plans and payroll deadlines. CaptivateIQ System Ownership: Serve as the primary administrator and subject matter expert for CaptivateIQ. Manage data integrations (Salesforce, Workday), build and test complex payout logic, maintain compensation models, and optimize the platform for scale. Data Integrity: Own the accuracy of core sales data feeding variable incentive models by auditing customer records, pricing details, and opportunity data in close partnership with Sales, Sales Operations, and Pricing. Reporting & Analytics: Develop and maintain commission reporting dashboards for leadership and finance. Provide actionable insights on incentive effectiveness, attainment trends, and commission costs. Plan Design & Advisory: Partner with leadership, Ops, and HR during annual compensation planning. Model proposed plan structures, evaluate theoretical commission scenarios, and translate compensation plans into operational logic within CaptivateIQ. Audits: Oversee the recurring audit of commission statements before the release of payments, ensuring data integrity and accuracy of plan calculation. Ensure compensation processes are designed to meet audit requirements and that any calculations are fully traceable. Process Optimization: Drive continuous improvement across compensation workflows by identifying process gaps and executing targeted improvements. Field Support: Act as the trusted advisor to the sales organization regarding commission policies. Manage communications with payees related to statements, ensuring clarity and timely responses to any inquiries or discrepancies.

Qualifications
8+ years of experience in variable compensation and sales/revenue operations. Bachelor's Degree in Business Administration, Finance, HR, or a related field. Proven experience in designing, implementing, and managing sales variable compensation programs, preferably within a high-growth go-to-market team. Analytical skills with the ability to interpret complex sales data, determine trends, and draw valid conclusions. Knowledge of relevant compliance and legal requirements about sales compensation. 3+ years of hands-on experience administering Incentive Compensation Management (ICM) platforms, with CaptivateIQ experience strongly preferred. Strong project management skills with the ability to manage multiple projects simultaneously and meet deadlines. Excellent communication and interpersonal skills to work effectively with a diverse group of stakeholders, including senior leadership. Ability to problem-solve and make informed decisions, especially in high-pressure situations. An understanding of the broader go-to-market strategy and how compensation drives sales behavior.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
 
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."