Manager, Court Reporters

Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers.

Primary Responsibilities
Lead the day-to-day performance of an assigned team of court reporters, including availability, assignments, workloads, attendance, punctuality, and transcript deadlines. Monitor scheduling and deposition support channels, confirm coverage, and respond quickly to reporter questions, technology issues, and changes that could affect a proceeding. Ensure reporters consistently complete required pre-deposition and post-deposition procedures, including timely submission of files, exhibits, notes, and other required case materials. Provide regular coaching and clear feedback on deposition procedures, client service, professionalism, court reporting practices, and high-quality transcript production. Partner with Talent Acquisition and Operations to interview and select court reporters, calibrate the target profile, and support hiring goals. Provide early performance support for new reporters so they are prepared to manage assignments independently. Review team performance and quality indicators, document coaching, recognize strong performance, and address attendance, workflow, service, or quality concerns promptly. Serve as an escalation point for reporter and proceeding-related issues, partnering with the appropriate teams to resolve concerns and communicate follow-up. Identify recurring gaps in workflows, training, or tools and recommend practical improvements that strengthen reporter readiness, consistency, and retention.

Desired Background
Three to four years of experience in court reporting, legal transcription, deposition services, or a related operational environment. Previous supervisory or team-lead experience, including responsibility for coaching and performance management. Strong knowledge of deposition procedures, court reporting practices, and transcript-production workflows. Strong people leadership, organization, communication, problem-solving, and time-management skills, with the ability to manage competing priorities in a high-volume environment. Comfort using court reporting technology, remote deposition platforms, and operational systems, with the judgment to troubleshoot issues and escalate when needed. Experience working in a remote, distributed environment and supporting employees across multiple locations and time zones preferred.

Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.