Integrated Account Management Supervisor

Community of Practice: Account Management

Reports To: Chief Client Officer

Location: Cleveland or Cincinnati, OH (hybrid), or remote in an approved state (FL, IL, MI, NC, PA, TN, TX)

Employment Type:Full-time, salaried, exempt

Compensation:$100,000 to $110,000 annually

Who Is Marcus Thomas?

Marcus Thomas is one of the country's leading independent advertising and marketing agencies, and we're independent again on purpose. We bought ourselves back from private equity so our clients and our people come before shareholders. We're 200+ people who work with fewer layers and less bureaucracy, focused on one goal: turning chaos into clarity, built around each client's problem.

We do the work ourselves, with real judgment and real people. We roll up our sleeves, ask a better question, figure it out, and stay in it for the long term. Offices in Cleveland and Cincinnati, Ohio; Buenos Aires, Argentina; and Santiago, Chile, working across creative, media, public relations, social, digital strategy and technology.

Location and Work Arrangement

Local candidates are preferred for this role.

• Cleveland: Employees in the Cleveland area work from the Cleveland office each Wednesday and one additional day per week based on team needs.
• Cincinnati: Employees in the Cincinnati area work from the Cincinnati office each Wednesday and one additional day per week based on team needs.
• Remote: Employees elsewhere in Ohio or in an approved state may work remotely.

Candidates must have an established primary residence in an approved state before an offer can be issued. We can’t issue an offer based on a planned future move without a valid address.

Employment Eligibility

Candidates must be legally authorized to work in the United States. Marcus Thomas is unable to provide employment visa sponsorship for this position now or in the future.

About the Role

Marcus Thomas is seeking an experienced Account Management Supervisor to lead large, high-profile integrated medical technology clients . You'll own the strategic client partnership, guiding senior client leaders through well-informed marketing communications strategies and creative work in a highly regulated healthcare category. Deep healthcare or MedTech experience is essential to this role, because you'll be counseling the client on how to reach patients and healthcare professionals with work that is effective and compliant. This is a leadership-track role within Account Management, where you'll lead and develop account teams while driving organic growth for the business. It's an opportunity to shape work that helps people live healthier lives, at an agency where average client tenure is more than 12 years.

Key Responsibilities

• Lead the strategic relationship with a high-profile medical technology client, guiding integrated marketing communications strategy and creative work from brief through execution.
• Apply healthcare and MedTech category expertise to client challenges, including marketing to patient and healthcare professional (HCP) audiences within regulatory and compliance requirements.
• Partner with client medical, legal and regulatory (MLR) review teams to keep work compliant, on schedule and on strategy.
• Drive progress against client growth goals and identify opportunities for new revenue streams.
• Act as a trusted advisor, providing counsel to client leadership on strategic challenges.
• Develop and lead annual client planning, focused on organic growth.
• Build and maintain strong, consultative relationships with senior-level client contacts.
• Lead the development, sell-in and implementation of agency compensation agreements, including scope and fee negotiations and informed, value-based pricing.
• Ensure the delivery of demonstrable value to the client through the agency's work, partnership and multiple service offerings.
• Lead cross-collaborative teams across web and app, social and traditional channels (TV, print, radio).
• Educate and coach junior and mid-level staff across Communities of Practice, contributing to their growth and success.
• Support broader agency new business efforts with relevant healthcare and MedTech category expertise.

What Success Looks Like

Within 3 Months

• Build a working understanding of the client's business, products, patient and HCP audiences, and regulatory review process.
• Establish relationships with key client stakeholders and the internal cross-functional team.
• Assess account health, team structure and scope, and share an initial point of view with agency leadership.

Within 6 Months

• Independently lead the client relationship and be viewed as a trusted advisor by the client and internal team.
• Consistently move integrated work through MLR review on time, on scope and on budget.
• Identify and bring forward organic growth opportunities for the account.

• Be recognized by client leadership as a trusted strategic advisor in their category.
• Show measurable progress against client growth goals and a healthy, well-managed scope and fee structure.
• Build a stronger, well-developed account team and contribute healthcare category expertise to agency new business.

Required Qualifications

• Healthcare or MedTech experience (required): Demonstrated experience leading healthcare, medical technology or medical device clients, including working knowledge of regulated marketing and MLR review processes.
• 8 to 12 years of proven experience, primarily in integrated advertising agency roles.
• Minimum of five years of leadership experience, cultivating and developing high-performing account management teams.
• Demonstrated ability to forge strong relationships with clients and colleagues.
• In-depth understanding of agency processes and capabilities, with the ability to inform new ways of working.
• Strategic thinker with the analytical acumen to solve marketing challenges.
• Effective communication and presentation skills, including experience influencing senior client marketing leaders.
• Proven success conceiving, leading and executing marketing communications and advertising projects and campaigns.
• Passion for creative marketing communications, with a track record of delivering exceptional work.
• Bachelor's degree or equivalent professional experience. Equivalent professional experience is fully accepted. What matters most is demonstrated depth, judgment and growth, not the specific path that produced it.

Preferred Qualifications

These qualifications may help someone ramp up more quickly, but they aren't required for consideration.

• Experience marketing to both patient/consumer and HCP audiences.
• Experience in direct-to-consumer (DTC) healthcare, connected health or wearable medical devices.
• Experience with chronic condition management categories.
• Experience supporting agency new business in the healthcare or MedTech category.
• Experience working in an advertising or marketing agency environment.

Benefits Highlights

• Time Off: A flexible time-off policy, with most employees taking approximately four to six weeks annually.
• Family Support: Twelve weeks of fully paid parental leave.
• Health and Wellness: Medical, dental and vision coverage, plus telemedicine, behavioral health resources.
• Lifestyle Support: Wellness and creative stipends, phone plan support and partner discounts.
• Financial Benefits: A 401(k) with company contributions, student loan repayment support and college savings options.

Team Values

At Marcus Thomas, our values shape how we work with each other and with our clients.

Community – We contribute to the growth of our agency, our industry and our communities.

Accountability – We show up, keep our word, and take ownership of our work and results.

Collaboration – We lead with empathy, listen actively and value every voice.

Curiosity – We stay curious, ask questions and bring new ideas to the table.

Diversity – We respect and celebrate different perspectives because they make the work stronger.

Make Work Play – We bring energy, creativity and joy into everything we do.

Our Hiring Process

Our hiring process helps us learn about your experience while giving you a clear understanding of the role, team and agency. It typically includes an initial recruiter conversation, a hiring manager interview, a team or leadership interview, and final selection.

We may use AI-assisted tools to help organize and review application materials. These tools may compare résumé information with job qualifications and highlight relevant experience for our recruiting team. Candidates may opt out of AI-assisted résumé screening when applying.

With candidate consent, we may use AI-assisted tools to record and transcribe interviews. Candidates may opt out of recording or transcription at any stage without affecting their consideration.

AI tools don’t make hiring decisions. Our recruiting and hiring teams review candidate information and decide who moves forward.

Diversity, Equity & Inclusion

At Marcus Thomas, different perspectives strengthen our teams and our work. We’re committed to fair access to opportunity and an environment where employees can contribute, develop and succeed.

We encourage applications from people with a wide range of identities, experiences and backgrounds, including those historically underrepresented in advertising and marketing.

Marcus Thomas provides equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to any status protected by applicable law.