Director, Instruction and Learner Experience

The Organization: Meritus College

Meritus College is a new kind of not-for-profit online college, built from the ground up to meet the needs of working adults and career-changers who’ve been overlooked by traditional higher education.

The problem is clear: only 33% of Pell grant recipients complete their degrees at two-year colleges within six years. College has become too rigid, too expensive, and too disconnected from both student realities and career outcomes. Meritus College is different. Our online, asynchronous programs and "workplace as laboratory" approach allow students to learn and apply new skills directly to their jobs, while receiving personalized support from dedicated coaches every step of the way. We focus on real-world skills and stackable credentials in high-demand fields, ensuring graduates are prepared for today's jobs and tomorrow's opportunities. Founded in 2025 with an inaugural Associate of Applied Science in Technology and Innovation degree, Meritus College is building a mainstream pathway to economic mobility—one designed not for the privileged few, but for the talented many who’ve too often been left behind.

Role Overview 

The primary mission of the Director, Instruction and Learner Experience is to own the learner-facing academic experience at Meritus College - what learners study, how well it is taught, and whether they are supported well enough to persist and complete. Most institutions split this work across a curriculum shop, a faculty office, and a student services division. Meritus deliberately does not, because curriculum design, instructional practice, and learner support succeed or fail together.

As Meritus College launches and builds in real time, you will lead the instruction, program design, and learner services teams while personally building what does not yet exist, writing the policy, redesigning the course, coaching the instructor, fixing the advising workflow, and documenting all of it to a standard that holds up under accreditation review. You will also serve as a core innovation partner to the Chief Academic Officer, bringing evidence from live delivery to sharpen the College’s competency-based, workforce-aligned model, and being candid when the current design is not working.

This role requires someone who moves fluidly between designing the model and doing the work, and who responds to unfinished systems by building rather than waiting for direction. The Director, Instruction and Learner Experience will report directly to Melinda Day, Chief Academic Officer, serve on the College’s core leadership team, and work cross-functionally across Meritus College teams.

Responsibilities

The responsibilities of the Director, Instruction and Learner Experience will include, but are not limited to, the following:

• Curriculum & Program Design (25%):
• Own the design, development, review, and revision of every academic program the College offers, including learning outcome architecture, course maps, assessment design, and materials selection.
• Direct the program design team’s roadmap and sequencing, and approve programs and courses before they go live.
• Ensure every program is aligned to labor market outcomes, accreditation standards, and the College’s educational philosophy and that the alignment is documented.
• Instruction & Teaching Quality (25%):
• Define what good teaching looks like at Meritus and hold the instructional team to it, including course facilitation expectations, feedback turnaround standards, engagement norms, and grading consistency.
• Conduct and oversee course observations and instructional review, and address teaching quality concerns directly, including through performance management when needed.
• Develop and evaluate, and develop instructional staff, and maintain the faculty credential files required for accreditation review.
• Manage instructor workload, course assignments, and staffing plans against enrollment projections.
• Learner Support & Learner Services (25%):
• Own the full learner support function: academic advising and coaching, tutoring, accessibility services and accommodations, library and learning resources, and early-alert and persistence outreach.
• Establish caseload standards, response-time expectations, and escalation paths, and ensure distance learners have access that is genuinely equivalent, not nominally equivalent.
• Own first-level resolution of learner academic complaints, grade appeals, and academic progress disputes.
• Assessment, Policy & Accreditation Readiness (10%):
• Design and run the assessment system, including course- and program-level outcome assessment, the annual program review cycle, and the documented loop from evidence to curricular change.
• Own the academic metrics the College watches, persistence, course completion, competency attainment, time to completion, satisfactory academic progress, and learner satisfaction, and bring analysis, not just dashboards, to leadership.
• Draft, steward, and maintain academic policy, including grading, satisfactory academic progress, academic integrity in an AI-enabled learning environment, academic engagement, transfer and prior learning credit, grade appeals, and instructor evaluation..
• Author the academic sections of the accreditation self-study and ensure the catalog, syllabi, and learner-facing materials say the same thing the policies say.
• Team Leadership & Strategic Partnership (15%):
• Lead, manage, and grow the instruction, program design, and learner services teams, setting goals and performance expectations and making hiring and role-design recommendations.
•  Build a team that can absorb enrollment growth without a proportional increase in headcount, through better systems, clearer standards, and documented processes.
•  Serve as a trusted thought partner to the Chief Academic Officer, proposing what comes next, like new programs, modalities, credential structures, and support models, with cost, risk, and accreditation implications attached.
• Champion the college internally and externally, clearly communicating vision, progress, and impact and building enthusiasm and confidence among staff, partners, and key stakeholders.
• Supports the academic operating rhythm, including course build and launch schedule, and LMS course readiness standards, in partnership with the Registrar and the Compliance team.

Skills and Competencies

We recognize that some individuals from underrepresented backgrounds may hesitate to apply if they don’t meet 100% of the listed qualifications.  Please don’t let that discourage you from applying! We value the unique skills, experiences, and perspectives that each applicant brings, and we encourage you to apply if you believe your background demonstrates the required skills and competencies:

Must Haves for all roles at Meritus College

• Committed to our mission to pave pathways to family-sustaining careers, break the poverty cycle, and create upward mobility for low-wage workers
• Excited to build in a start-up environment, comfortable with ambiguity, and energized by the opportunity to shape something new from the ground up
• Shared sense of responsibility and ownership for our collective work in making a positive impact on the community we support, true to our value of Win & Lose Together
• Committed to serving students from all backgrounds and meeting each learner where they are
• Passionate about fostering a workplace culture that values diverse perspectives and experiences
• Committed to continuous learning and growth in advancing inclusive excellence and closing gaps across lines of difference
• Passionate about fostering a workplace culture that embraces and values individual differences, aligned with our core value of inclusivity

Must Haves for this role:

• Bachelor's degree required; Master's degree in higher education administration, public policy, or a related field strongly preferred
• 8+ years in higher education, with direct experience building or leading academic programs, not only administering them. Experience with competency-based, online, or workforce-aligned models serving working adults is strongly preferred.
• Experience building in a start-up environment, including new program launch, or fast-scaling organization. A track record of creating structure, systems, and process where none existed.
• Experience managing mid-to-senior level employees, including regular professional development and performance reviews. 
• Experience working with student services staff, with a background in academic support services, and advising.
• Strong assessment and data background, comfortable owning learning outcome assessment and translating academic metrics into decisions and curricular change.
• High capacity and resourcefulness, comfortable moving between designing the model and doing the hands-on work, without treating the second as beneath the role.
• AI fluency and sound technology judgment, with the ability to evaluate where AI and other emerging tools can strengthen curriculum, assessment, and instruction, and the judgment to know where they should not be used, in order to protect academic rigor and integrity.
• Sound judgment and executive presence, with the ability to serve as a credible thought partner to senior leaders and to be the dissenting voice when the evidence supports it.

Nice to Haves for this role: 

• Fluent in accreditation, able to write to a standard without being handed a template. Familiarity in one of the regional or national accreditors is a strong advantage; experience preparing self-study documentation is expected.
• Experience managing both instructional staff and student services staff, with an understanding that the two functions succeed or fail together in an accredited setting.

Other Logistics 

• This position is full-time
• Location: Remote
• Salary: $157,500

We take care of our employees by providing the following perks and benefits (please note that some of the benefits do not apply to temporary employees): 

• Medical, Dental and Vision insurance (100% Paid Employee Only Coverage)
• Flexible Spending Account and Health Savings Account
• Dependent care Flexible Spending Account
• Health Reimbursement Account fully funded by Merit
• Education & personal development reimbursement
• Catalog of courses for professional learning and development
• Short and long-term disability
• Flexible PTO (after a 90-day introductory period)
• Paid Parental Leave and Adoption benefits (after 1 year of employment)
• 11 federally recognized holidays
• 2 week holiday office closure in December/January
• 401(k) retirement plan with automatic Merit contribution
• Wellness Benefits/Wellness Resources
• Discount perks at work program
• Phone/technology stipend
• Home office setup stipend
• Affinity groups and community building via virtual, in-person, and/or regional meetups
  

*Eligibility for some benefits may vary based on employment status, full-time or part-time. Eligibility will be outlined during the hiring process.

Remote Work & Sponsorship

Candidates must reside within the 50 states or District of Columbia and have full authorization to work in the 50 U.S. states & the District of Columbia (international work abroad, including the U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, and other islands are excluded). In addition, Merit America doesn't offer employment visa sponsorship.

Equal Opportunity Statement

Building an inclusive, high-performing team that is diverse across lines of personal identity is integral to our success and we are proud to be an equal opportunity employer.

This means we do not discriminate against any job applicant or employee because of their race, ethnicity, color, religion, national origin, sex, disability status, genetics, protected veteran status, gender identity or expression, sexual orientation, age or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment.

We actively strive and evolve to develop and maintain workspaces that are fully inclusive. We encourage candidates from underrepresented groups to apply.

Still excited about our work?  You can learn more about our work in this video we made with our founding partner, Google.

Fair Chance Ordinance

Applicants who have arrest or conviction records and are in unincorporated areas of Los Angeles County will be considered in accordance with the state’s fair chance ordinance law. Employment under the ordinance includes part-time work, seasonal work, contract work, contingent work, work on commission, and work through the services of a temporary or employment agency.

E-Verify Statement

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.