Model Process Manager

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind?

We're looking for a Model Process Manager to own end-to-end documentation and improvement of how Mission Lane develops and deploys models across all business verticals, reporting to the Principal Program Manager.

The impact you'll make:

Behind every credit decision Mission Lane makes is a model, and behind every model is a process that determines how quickly and well Mission Lane can deliver for the people depending on those decisions. The Model Process Manager owns that process: mapping it, creating consistency across verticals, and driving the improvements that let Mission Lane build and deliver at the pace our customers' progress depends on.

In your first year, you'll build the current-state map, close undocumented handoff gaps, and stand up pipeline visibility for teams across data science, credit, risk, and compliance. By year end, you'll have driven at least one meaningful improvement: changed sequencing, reduced coordination overhead, or surfaced a dependency problem before it caused rework.

What you'll own:

• The process playbook for model development, credit policy updates, and related approval flows across all verticals, from documentation through active maintenance
• A centralized view of all models in flight
• Handoff ownership documentation at every stage of development and deployment, so accountability is clear
• Operational point of contact responsibilities for 2nd line credit and model risk management bank oversight

You'll thrive in this role if:

• You have a knack for seeing problems early. You notice the missing handoff or the sequencing risk, follow the thread, and don't let go until you understand it.
• You're comfortable being the non-technical person in a room full of data scientists. You understand how models are built, what it takes to deploy them, and how to talk about both with the people who do that work every day.
• You've worked across compliance, risk, engineering, and operations and know how to get people from different teams pointed in the same direction.
• You know that the best process in the world is only as good as the adoption behind it. You engage people early, communicate the "why" clearly, and build the trust that makes new ways of working actually take hold.
• You communicate with precision. Clear documentation, clear status, clear escalation. No ambiguity about who owns what or what happens next.

Minimum qualifications:

• 3+ years of experience in process improvement, project coordination, or program operations in financial services, fintech, or a data-heavy environment
• Comfortable working across technical and non-technical teams: equally effective with a data scientist and a compliance officer in the same week
• Clear, direct communicator in writing and in meetings, with the ability to make ownership, status, and next steps unambiguous
• Track record of not just documenting processes but improving them: identifying root causes and driving fixes that stick
• Experience calibrating escalation to leadership, knowing what to escalate and what to handle

Compensation:

Annual full-time starting base salary range: $81,000 - $95,000

This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs.

Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/dental/vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-first work environment.

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. 

It all started with a realization:  nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn’t do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores. 

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.

Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status. 

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law.  Applicants can initiate an accommodation request by contacting peopleexperience@missionlane.com.

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Application Integrity:

Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete. 

Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment.