Principal Business Analyst, Fraud

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind?

We’re looking for a data-driven problem-solver with proven success investigating and identifying patterns in a highly analytical role in the consumer credit or lending industry, and solid familiarity with data analysis tools to join our Customer Operations team as a Principal Business Analyst, Fraud.

The Impact You'll Make

You’ll drive forward our mission of empowering people to unlock financial progress by protecting our customers and our business from financial crime, reducing fraud losses, and improving the experience for our cardholders. 

You will be instrumental in building and implementing application fraud defense strategies that balance risk and a seamless customer experience. This role is a fantastic opportunity to gain end-to-end knowledge and practical experience in critical, high-impact risk strategies, positioning you as a trusted expert in the rapidly evolving fintech space.

As a Principal Business Analyst, Fraud, you will:

• Analyze and Investigate Fraud Trends: Dive deep into application data to proactively identify emerging fraud patterns, uncover system vulnerabilities, and understand the evolving tactics used by criminals.
• Develop and Fine Tune Fraud Strategies: Design, build, and implement new, real-time defenses to detect and prevent fraudulent applications. You will constantly test and refine our strategies to stay ahead of fraudsters.
• Balance Risk with Customer Experience: Make thoughtful, data-backed decisions that strike the optimal balance between risk prevention and customer experience.
• Monitor and Report on Performance: Create and maintain robust dashboards to track the performance of fraud strategies. You’ll be responsible for reporting on key metrics like coverage, pause rates, step-up completion rates, defense performance, and losses.
• Optimize and Collaborate: Work closely with our Operations, Product, Data Science, and Engineering teams to continuously improve fraud detection capabilities and strategies.

Minimum Qualifications

• 3+ years of experience in a highly analytical role (e.g., risk, business analytics, data science).
• Experience conducting analytical work with credit cards or other consumer lending products.
• Hands-on experience designing and executing A/B or Champion/Challenger testing within application or risk funnels.
• Proven ability to problem solve end-to-end: from framing the question and forming a hypothesis, to analyzing the data, to communicating and debating the answer with stakeholders.
• Familiarity with SQL, Python, or other tools for data analysis.
• Bachelor’s or Master’s degree in Economics, Finance, Engineering, Mathematics, or a similar quantitative field with a record of strong academic performance.

Preferred Qualifications

• Direct experience in Fraud Strategy and Analytics.
• Expertise in SQL and Python.
• Experience helping scale a business in a fast-paced startup environment.

Key Competencies

• Adaptability & Agility: You can quickly pivot your focus to address high-priority issues.
• Analytical Curiosity: You have a genuine desire to dig into data, question assumptions, and seek the root cause of problems.
• Ownership Mentality: You take personal responsibility for the success of your work.
• Bias for Action: You are eager to experiment and view challenges as opportunities for growth.

Compensation USD
Annual full-time base salary range:  $118,000-$135,000

Additional compensation in the form(s) of participation in our annual incentive program and equity are offered for this role.  Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes unlimited paid time off, 401(k) match, a monthly wellness stipend, health/ dental/ vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-friendly work environment.

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. 

It all started with a realization:  nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn’t do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores. 

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.

Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status. 

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law.  Applicants can initiate an accommodation request by contacting peopleexperience@missionlane.com.

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Application Integrity:

Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete. 

Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment.