Vice President, Client Management
Modern Health · Full-time · Posted 1d ago
Modern Health
Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.
Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status.
More about our culture and what you can expect when you join the team:
- “It Takes a Village” culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.
- We have an obsession to win. We are highly ambitious and passionate about the work that we do. We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers’ needs.
- We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth.
- We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment.
- We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right.
Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as World’s Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023, and 2023 Well-Being Trailblazer Award. To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—US based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday.
We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!
The Role
As a Vice President, Client Management, you will be a senior leader within the Client Management organization at Modern Health and expected to play a role in the satisfaction and retention of all of Modern Health’s clients. You will directly manage a team of strategic, enterprise and global client executives that are responsible for caring for our largest clients. You will also be tasked with driving various initiatives (including value realization and storytelling) across the entire book of Modern Health clients.
Ideal candidates will have significant prior experience managing large-scale client relationships as an individual contributor as well as experience leading teams to deliver exceptional results. Candidates are highly proficient communicators and have exceptional client skills, with a proven track record of delivering results with Fortune 500 employers. Commercial and financial acumen with the enterprise market is also a must.
This position is not eligible to be performed in Hawaii.
What You’ll Do
- Lead a team of 5-8 high performing client managers / account directors that lead our largest client accounts
- Develop executive relationships with clients in your portfolio in an executive sponsor capacity
- In partnership with the SVP of Client Management, co-lead the deployment of Value Management client methodology to the entire Client Management organization.
- Serve as the Client Management representative on a few key functional teams (eg Marketing, Pricing, etc), with the ability to effectively articulate and influence outcomes.
- Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
- Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers
- Use your exceptional financial acumen to lead with data and make recommendations for strategic positioning and growth
- Serve as the leader of our growing Global team, helping us continue to refine and evolve that important part of our go-forward strategy.
Who You Are
Experience & Background
- 20-25+ years of high performance in client/account management/ consulting roles, with growing responsibility across organizations and ultimate experience leading P&Ls and/or jumbo market and global client relationships and teams.
- Healthcare or benefits consulting/administration experience is preferred
- Proven success strategically and autonomously managing a team and driving results across a matrixed organization
- Immigration sponsorship is not available for this position. Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT).
Language Skills
- Fluency in English is required; additional languages are a plus
Client Engagement & Management Success
- Proven track record of leading teams and account portfolios to achieve strong retention, adoption, renewal, and expansion outcomes, including closing large and complex expansion opportunities
- Skilled at developing and operationalizing account strategies that maximize customer value, strengthen executive alignment, and drive sustainable revenue growth
- Ability to build trusted relationships with senior client stakeholders and position the team as a strategic advisor to customers
- Proactive in anticipating account risks, establishing escalation strategies, and ensuring timely, cross-functional resolution of complex issues
- Experienced in leading high-stakes client conversations, coaching others through objection handling, and overseeing complex negotiations with clients
- Engaging, executive-level presentation skills with experience sponsoring and leading high-visibility initiatives such as QBRs and ABRs
- Ability to understand each client’s unique health and benefits eco-system and able to consult as a thought partner and advocate for that client.
Skills & Mindset
- Strong problem-solving and analytical skills, with the ability to translate customer data from tools such as Salesforce, Gainsight, and Looker into strategic priorities and actionable decisions
- Demonstrated ability to understand complex client business landscapes, guide teams in aligning solutions to customer goals, and influence executive stakeholders
- Enthusiastic about tackling new challenges, building scalable operating models, and creating processes that improve team effectiveness and customer outcomes, with keen attention to detail
- Flexible and agile in fast-paced, cross-functional environments, with a strong sense of urgency, initiative, sound judgment, and accountability
- Highly coachable and committed to developing others; receptive to feedback and capable of offering clear, candid feedback to peers, direct reports, and leaders
- Balances humility and confidence in challenging conversations while influencing cross-functional priorities, resolving ambiguity, and advising senior leadership
- Intellectually curious, quick to learn and share new tools, concepts, and best practices, and committed to fostering a culture of continuous improvement
Values & Mission Alignment
- Deeply passionate about client and account management and committed to building a proactive, accountable, and high-performing team that solves challenges effectively
- Genuine commitment to establishing the company as a trusted advisor by leading the delivery of long-term solutions to complex customer problems
- Aligned with the company’s mission and motivated by the opportunity to improve outcomes across healthcare, benefits, and mental wellness
Benefits:
Fundamentals:
- Medical / Dental / Vision / Disability / Life Insurance
- High Deductible Health Plan with Health Savings Account (HSA) option
- Flexible Spending Account (FSA)
- Access to coaches and therapists through Modern Health's platform
- Generous Time Off
- Company-wide Collective Pause Days
Family Support:
- Parental Leave Policy
- Family Forming Benefit through Carrot
- Family Assistance Benefit through UrbanSitter
Professional Development:
- Professional Development Stipend
Financial Wellness:
- 401k
- Financial Planning Benefit through Origin
But wait there’s more…!
- Annual Wellness Stipend to use on items that promote your overall well being
- New Hire Stipend to help cover work-from-home setup costs
- ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
- Monthly Cell Phone Reimbursement
Equal Pay for Equal Work Act Information
Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.
Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.
Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.
