Parts Trade Programme Manager - JLR Trade Parts – South Africa

Company Description

Take overall responsibility for the development, implementation, and ongoing commercial performance
of the JLR parts trade wholesale programme in South Africa. The role combines programme
management, strategic planning, and hands-on retailer consulting to increase sales of genuine Jaguar
and Land Rover original equipment parts to independent workshops, brand specialists, and body
repairers, without cannibalising participating retailers' existing workshop revenue. The programme is currently fully operational, the incumbent will be required to manage the transition and ensure stable delivery in accordance with the 2027 project targets and beyond.

Job Description

Programme Development and Launch

• Conduct comprehensive assessments of existing wholesale trade operations across the authorised retailer network.
• Identify and prioritise parts basket opportunities for products currently underrepresented or sold below market potential.
• Formulate the overarching commercial business model, rebate mechanisms, pricing policies, and retailer onboarding criteria for JLR South Africa approval.
• Establish programme reporting infrastructure and coordinate data requirements with relevant client IT resources.
• Create customer marketing propositions, trade loyalty initiatives, launch campaigns, and retailer communication packs.

Ongoing Programme Governance

• Execute the agreed parts wholesale strategy, covering pricing, distribution, product portfolio, and promotional activity.
• Track operational milestones, maintain project governance, and lead monthly performance reviews with client leadership and participating retailers.
• Analyse root causes of variance against sales targets and implement structured corrective action plans.
• Manage allocated programme resources, including marketing assets and field support personnel.

Retailer Consulting and Coaching

• Deliver regular, structured field visits to evaluate parts department trade operations, prospecting methods, quotation follow-up, ordering channels, and delivery logistics.
• Design tailored retailer action plans that balance commercial opportunity, operational feasibility, and retailer capacity.
• Engage dealer principals and parts managers to secure ownership of agreed volume and standard targets.
• Coach trade sales representatives and parts counter staff on business development, strategic account management, and customer service standards.

Trade Customer and Market Development

• Assist retailers in mapping and prospecting independent repairers, specialised workshops, and panel shops within their designated territories.
• Conduct joint commercial visits with dealership personnel to negotiate and secure high-potential trade accounts.
• Identify market coverage gaps, monitor competitor distributor activities, and recommend targeted promotional campaigns.

South African Market Context

• Tailor field visitation schedules and operational expectations to regional geographic distances, transport networks, and supply chain timelines across South Africa.
• Ensure all commercial models, rebate schedules, and customer quotations are quoted in South African rand (ZAR), distinguishing between VAT-inclusive and VAT-exclusive figures.
• Adhere strictly to local regulatory frameworks, including the Protection of Personal Information Act (POPIA) and applicable automotive competition guidelines.

Core Performance Indicators

• Sales Delivery: Achievement of wholesale revenue targets, basket growth, and incremental parts sales against established baselines.
• Retailer Participation: Number of onboarded retailers operating in full compliance with programme service-level agreements and brand standards.
• Customer Acquisition & Retention: Net growth in active trade accounts, conversion rates of dormant accounts, and repeat order frequencies.
• Consulting Execution: Completion of planned business reviews, coaching interventions, and verified closure of retailer action items.

Qualifications

Experience Benchmarks

• Aftersales Environment: Minimum of 3 to 5 years of professional experience in an automotive aftersales environment, with practical exposure to dealership parts departments and
• OEM/distributor commercial operations.
• Project Management: Minimum of 2 to 4 years of proven project management or consulting experience, demonstrating success in corporate governance, stakeholder reporting, and structured change management.
• Trade Parts Sales: Minimum of 3 to 5 years of dedicated experience in automotive spare parts wholesale trade, independent aftermarket engagement, or trade club programme delivery.

Educational & Technical Credentials

• Relevant tertiary qualification in commerce, business administration, economics, engineering, or an equivalent level of industry experience.
• Strong analytical capability with advanced MS Excel and PowerPoint skills, coupled with familiarity with parts catalogue systems and dealership management systems (DMS).
• Excellent negotiation, presentation, and relationship-building capabilities across executive and operational levels.

Risk Management and dynamic problem solving ability.

• Attention to detail.
• Ability to work operationally alone and within a global corporate team.
• Above average communication skills and confidence to engage with senior level customers.
• Ability to conduct oneself in a professional manner which is consistent with the professional brand identities of both MSXI and JLR.

Working Conditions and Requirements

• Valid South African driver's license and the ability to undertake frequent domestic travel (approximately 70% to 80% field-based, with overnight stays where required).
• Legally eligible to work in South Africa.
• Employment terms, working hours, and leave allowances structured in accordance with South African labour legislation and MSX International policy.

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.