Senior Infrastructure Manager (Cloud Hosting )

About Nava

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.   As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.  

Final title/compensation will be determined by how your interview weighs against our core competencies during your interview cycle. This position is contingent based on contract award. 

Position summary

You will work on cross-functional teams to build scalable systems for our government -- designing, implementing, and delivering services that millions of Americans depend on. You care deeply about working on technology that improves people's lives, but don't think technology is always the answer. You are passionate about building large-scale systems that are inclusive, well-designed, fast, scalable, and secure, and you'll help set high standards for our teams in terms of simplicity, empathy, and accessibility.

The Senior Infrastructure Manager for Cloud Hosting runs the hosting workstream for a program delivered by several vendors: environments, releases, SaaS tenancy, cloud costs and the hosting SLA. You'll oversee a partner team that builds and operates the infrastructure, work hands-on with them in Terraform and AWS, and potentially manage the help desk engineers on your team. You also set the observability standard every delivery team builds toward.

What you’ll do

• Manage the hosting workstream across environments, releases and SaaS tenancy for several platforms
• Oversee a subcontracted partner team through the infrastructure build, hosting, release management and CI/CD pipeline, incident response, and system monitoring and alerting
• Work hands-on in Terraform and AWS operations alongside the partner team
• Own the release calendar and coordinate releases across several delivery teams
• Manage cloud costs with the program's FinOps lead and report on the hosting SLA to the client
• Set and implement the observability standard every team builds toward
• Potential to be the people manager for the help desk engineering team

Required skills

• 8+ years in technology delivery, with 4+ managing a hosting or managed services workstream
• Managed environments, releases, partner engineers and SaaS tenancy across several platforms
• 5+ years running production infrastructure on AWS with Terraform, including IAM, networking, Kubernetes or ECS, and monitoring, hands on
• Owned cloud cost management and an SLA report to client stakeholders
  
  

Preferred skills

• Experience as the people manager 
• FinOps practice
  Amazon Connect, Salesforce and Microsoft Dynamics tenancy experience
• Release management across several teams
• Experience delivering software for a government or public benefits program

Compensation$135,900—$153,000 USD

Other requirements

All roles at Nava require the following: Legal authorization to work in the United States Ability to meet any other requirements for government contracts for which candidates are hired Work authorization that doesn’t require visa sponsorship, now or in the future May be subject to a government background check or security clearance, depending on the contract  

Perks working with Nava

Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus Parental leave — paid time off for new parents, plus weekly meals delivered to your home Wellness program — full platform offering physical, mental, & emotional health resources & support tools Virtual care — see doctors online with no copay through a virtual visit program (depending on available providers) Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest 401(k) match — Nava matches 4% of your salary to support your retirement savings plan Flexible work — remote-first environment with flexibility built around your schedule and responsibilities Home office setup — company laptop & setup assistance provided via Staples for remote work needs Utility support — monthly reimbursement to help offset eligible home office utility expenses Learning opportunities — internal training programs and resources to help grow your professional skills Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs  Referral bonus — get rewarded when you refer great people who join the Nava team Commuter benefits — pre-tax commuter programs to support in-office travel when applicable Supportive culture — A collaborative and remote-friendly team environment where people genuinely care  

Location

We have fully remote options if you reside in one of the following states:    Alabama, Arizona, California, Colorado, Connecticut, DC, Delaware, Florida, Georgia, Illinois, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin   *If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.   

Stay in touch

Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community.   Please contact the recruiting team at recruiting@navapbc.com if you would like to request any form of reasonable accommodation during the application or interviewing process.     We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.   

Equal Employment Opportunity

Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.