Quality Advocate - L3 (Scale)

WHO WE ARE

Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As an eight-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

THE ROLE

At Ncontracts we help financial institutions make better decisions. This is achieved by creating tools that help them understand their risks and compliance concerns, as well as providing pathways for them to mitigate their risks. We also have teams of industry leading experts to walk them through the process.

This role is a contributor role working on a small, cross-functional team made up of 2–3 developers, a product manager, and 1 Quality Advocate. The Quality Advocate is not solely responsible for quality in a team but should be always engaged in activities that will promote quality software development. That means your days may include helping define features from a user’s perspective, writing test cases anyone on the team can execute, or helping write automated tests with developers. This position reports to Software Development leadership.

At Ncontracts, we embrace an AI-first engineering culture. Our QA team actively uses agentic development tools, modern automation frameworks, and AI-powered workflows to accelerate quality at every stage of the development lifecycle. We expect our Quality Advocates to be curious, adaptive practitioners who lean into these tools — not just to do their jobs faster, but to help redefine what great quality engineering looks like.

What You’ll Do

• Help your team produce high quality software, suggesting appropriate tools and process changes when necessary

• Ensure that time is spent primarily on shift-left tasks like test case writing and user story definition

• Write and maintain Playwright automation tests to be integrated into CI/CD pipelines, contributing to a fully automated regression and validation strategy

• Use agentic tools such as Devin to accelerate test authoring and explore AI-assisted approaches to quality engineering

• Leverage MCP (Model Context Protocol) integrations to connect to test suites in Xray (Jira), streamlining test management and traceability

• Help with bug diagnosis and analysis

• Work as a collaborative teammate, ensuring everyone understands what high-quality means for current work

• Stay up to date on processes and tooling for improving quality, especially in the rapidly evolving AI tooling landscape

• Participate in learning and growth opportunities

• Be available to assist with release activities, and develop automated smoke test suites to accelerate that work

How You’ll Show Up

• Honesty: Whether reviewing another developer’s code, participating in retrospectives, or working with your team on project direction, we expect openness and honesty. Honesty creates trust, and we believe all great teams are built on trust.

• Low Ego: Have confidence in your skills and experience but be willing to alter your opinions when a better one comes along. Strong opinions, loosely held.

• Instinctive Troubleshooting: Rapid diagnosis and resolution of bugs or problems is essential to a productive team. We expect our Quality Advocates to bring significant experiential knowledge to bear quickly.

• Deep Curiosity: You’ll be expected to research new technologies, perfect the use of existing ones, and discover tools — including AI-powered tools — that can drive change across the organization.

• Automation Mindset: You view manual testing as a starting point, not a destination. You’re always thinking about how to encode knowledge into repeatable, automated tests that add lasting value to the team.

• Motivation: You’re a natural self-starter who enjoys solving problems. You can jump in with minimal instruction and figure out what should be done.

Required Skills & Experience

• Experience with diverse testing methodologies and tools

• Experience writing test cases and helping to craft acceptance criteria

• Experience working on a cross-functional team delivering software

• Strong written and verbal communication skills

• A genuine interest in AI-first tooling and a willingness to incorporate agentic workflows into day-to-day quality work

Nice to Have

• Hands-on experience with Playwright for end-to-end test automation, or strong working knowledge of similar tools (Selenium, Cypress) with a clear appetite to learn Playwright

• Experience integrating automated tests into CI/CD pipelines (e.g., GitHub Actions, Azure DevOps)

• Familiarity with AI-powered development tools such as Devin, GitHub Copilot, or similar agentic coding assistants

• Experience with test management in Xray for Jira, or similar tools; exposure to MCP-based integrations is a plus

• ISTQB certifications

• Experience working with horizontally scaling systems

• Functional knowledge of SQL as a tool for analysis and debugging

• Familiarity with systems integration

• Experience in SaaS-based companies

WE OFFER ALL REGULAR FULL-TIME TEAM MEMBERS:

• A fun, fast-paced work environment

• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws

• 11 paid holidays

• Community and social events to keep you connected and engaged

• Mental Health Benefits

• Medical, Dental and Vision insurance

• Company-paid Group Life Insurance, Short- and Long-Term Disability

• Flexible Spending Account & Health Savings Account

• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice

• Pet Insurance

• 401 (k) with company match with eligibility on Day 1 of employment

• 2 Paid Volunteer Time Off Days

• And much more!

*Part-Time and Contractor positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. Full-time temporary employees are eligible for certain group benefits after a waiting period; specific eligibility timing will be provided at the time of offer.

AAP/EEO Statement

Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.