Come join us and make a difference in the world!
Discover more at www.necsws.com
**Role can be Office Hybrid or Remote, subject to location.**
Experience Required in Revenues processing and Telephony, working on Civica and NEC systems.
Working within the busy area of the Revenues & Benefits department you will be involved in processing of all Housing / Council tax changes, following the procedures given and working to KPI’s with excellent accuracy at all times.
Main Responsibilities
Skills Required
● Experience of using NEC / Academy / IBS (Civica) Systems
● Proven problem solving skills
● Good customer service and communication skills
● Working knowledge of Housing Benefits / Council Tax
● Delivers under pressure with a flexible approach to work
● IT competent
● Self-motivated
Skill development and progression –
Skills:-
NECSWS are committed to developing and expanding the skill and knowledge sets of all of our colleagues. We aim to cross skill in at least one additional service within our processing centre. For example as a Revenues and Benefits Assessor you may look to undertake additional training in one or more of our Central Government services, i.e. Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.
Progression:-
NECSWS actively seeks to progress our colleagues internally. The vast majority of our current management team have progressed to their current roles, having come to NECSWS as Revenues and Benefits Officers.
Career progressions within our Revenue and benefits processing department:-
❏ Revenues and Benefits officer >
❏ Revenues and Benefits Senior >
❏ Revenues and Benefits Service Manager>
❏ Senior Operational Management Roles>
We are proud of the benefits we offer employees of NEC Software Solutions
OTHER INFORMATION
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
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