AWS Engagement Manager

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

We are hiring for an AWS Engagement Manager to work with our Mid-Market & Enterprise customers! As the Engagement Manager, you will own the customer relationship from a delivery perspective and be accountable for delivery health and customer satisfaction across a portfolio of AWS and Amazon Connect engagements. You will partner with Sales to scope new work and plan account growth, transition customers smoothly from sales to delivery, and guide Project Managers in delivering cloud-based contact center and AI solutions.

The ideal candidate brings a strong blend of solution architecture, pre-sales advisory, and client-facing leadership. The Engagement Manager is a trusted advisor who builds strong relationships with VP and C-level stakeholders, leads distributed teams through complex engagements, and has a consultative, analytical mindset. If you appreciate working with cutting edge technology and guiding customers through AI-enabled digital transformation - then this is the role for you!

You'll have the opportunity to:

• Develop, own and manage customer relationships, from a delivery perspective, across the NeuraFlash, Part of Accenture portfolio, building direct relationships and maintaining a stakeholder strategy for each engagement, ensuring seamless execution for clients
• Provide hands-on direction, guidance and oversight to project teams, serving as an escalation point, ensuring quality delivery, client satisfaction, customer security and compliance requirements are met, and driving project or program direction from a product ownership standpoint
• Act as a “thought leader” for our customers, helping them drive outcomes and articulate the value delivered while continuously identifying areas of further transformation
• Participate in customer sales cycles focusing on developing rapport with prospects, understanding scope, estimates and staffing needs. In addition, collaborate with the Sales organization to build account growth and expansion plans
• Smoothly transition customers from the sales process to project delivery. This includes: SOW reviews, defining project roles and responsibilities for kickoff, and facilitating kickoff and client onboarding
• In collaboration with NeuraFlash, Part of Accenture’s operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks
• Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets
• Champion AI-enabled delivery practices across engagements, within approved tools and client data-handling requirements
• Contribute to NeuraFlash, Part of Accenture at a leadership level, be an advocate of our brand, and help NeuraFlash, Part of Accenture grow and scale
• Travel up to 25% for customer projects and company events

QUALIFICATIONS:

• ​​10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives
• 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment
• 5+ years of experience architecting, selling, and delivering AWS solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across AWS services
• Deep expertise in Contact Center or AWS-based solution design, such as Amazon Connect, and/or integrated CCaaS ecosystems
• Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders
• Hands-on experience designing end-to-end architectures across multiple phases of delivery—requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness
• Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences
• Experience shaping and managing distributed cross-functional solution teams, including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions
• Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations
• Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings

PREFERRED SKILLS:

• Passion for delivering software solutions, building Amazon and other Contact Center solutions with state-of-the-art technology
• Outstanding verbal and written communication skills to audiences of all levels including client-facing skills
• Eager to embrace challenging situations and enjoys solving complex problems
• Proven ability to work cross-functionally
• Serve as a strategic advisor to customers, guiding them through end-to-end agentic transformation journeys across AI technologies
• Maintain expertise in the evolving agentic marketplace, including platforms, frameworks, and emerging capabilities, to help customers make informed decisions
• Translate complex AI capabilities into clear, value-aligned recommendations that support each customer’s business objectives, operational strategy, and digital-transformation roadmap
• Identify common agentic use cases, assess customer readiness, and prepare actionable adoption strategies for customers
• Provide thought leadership by sharing industry insights, publishing perspectives, and shaping best practices for agentic systems

What’s it like to be a part of NeuraFlash, Part of Accenture?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.