Solution Consultant - Federal

Company Description

As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly.

Job Description

As we continue to expand our Federal business we are looking for a dynamic Solutions Consultant focused on the Federal DoD Market. Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role. All applicants must have held or have an Active DoD clearance at secret level or above.

To be successful in this role you will need to have previous pre-sales experience, engaging with complex Federal DoD accounts.

This role reports into the Snr Director of Solution Consulting (North America) but day-to-day priorities will be set by the local sales leader/sales team.

Key elements and responsibilities are described below:

The role:

• Provide day-to-day technical support on sales opportunities, including discovery meetings, technical presentations, product demonstrations, executing POV’s and close out meetings, and other relevant activities to gain a technical close/win.
• Engage with customers and prospects to demonstrate our solutions, effectively communicating our core value proposition and differentiators, answering technical questions with credibility.
• Work with multiple customer stakeholders in different functions such as IT Security, IT Operations and IT Service Management to illustrate use cases where Nexthink can add value. This requires a passion and enthusiasm for introducing disruptive technology.
• Complete technical questionnaires, security questionnaires, and RFI’s and RFP’s in line with Federal requirements.
• Become a Nexthink SME and thought leader, both internally and externally, to drive the business value of the Nexthink Platform.
• Help the sales team qualify leads by using your deep understanding of product capabilities and DoD requirements to address business challenges with value outcomes.
• Engage with customers and prospects to demonstrate our solutions, effectively communicating our core value proposition and differentiators, answering technical questions with credibility.
• Execute flawless Technical Validation cycles (inc. POC/POV) to obtain the technical win.
• Work with multiple stakeholders in different functions such as IT Security, IT Operations and IT Service Management to illustrate use cases where Nexthink can change the game. This requires a passion and enthusiasm for introducing disruptive technology.
• Complete technical questionnaires, security questionnaires, and RFI’s and RFP’s in line with Federal requirements.
• Participate in webinars, marketing events, trade shows as a technical SME demonstrating the Nexthink solution to prospects/customers.

Qualifications

• Must have a minimum of 3 years presales experience selling to DoD Agencies.

• Exceptional written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders and executives as well as technical teams.
• Experience and knowledge of the Federal market with functional understanding of the current industry security standards and regulations required for Federal engagements.
• An entrepreneurial mindset that enables you to successfully work independently with little guidance, but also to use good judgment and escalate issues when needed.
• Ability to manage multiple priorities at the same time working in a velocity sales environment.
• A flair for technology that enables you to quickly learn Nexthink products and services.
• Prior experience of End User Computing environments, IT Service Management, or Security/Governance/Risk/Compliance would be desirable.
• Team player, able to thrive on finding solutions in a dynamic work environment.
• Willingness to adapt to a fast growing, fast paced, and dynamic organization.

As previously mentioned, candidates MUST have:

• US Citizenship due to US Government requirements.
• An prior or active DoD clearance at secret level or above.

This role can be based out of our US HQ in Boston, or home based anywhere on the East Coast.

Depending on location travel expectations are 30-40% but could be more based on seasonal needs. Occasional international travel may also be requir

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan.  We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. 

In addition, we offer: 

• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.