Provider Finance Liaison

Position Summary

Provider Finance Liaison serves as the primary liaison between Finance, Clinical Operations, Billing, and NIVA Health Providers. This role is responsible for educating providers on coding and documentation requirements, explaining the Provider Incentive Program, assisting providers in understanding their bonus calculations, and promoting strong communication between departments.

The position requires an individual who can translate financial and operational concepts into clear, provider-friendly language while building trusted relationships with clinicians. The Provider Finance Liaison will also identify trends, answer provider questions, assist with education surrounding billing and coding practices, and help improve provider understanding of how documentation and coding impact collections and incentive compensation.

This is an excellent career advancement opportunity for a high-performing Case Management team member who has demonstrated exceptional communication skills, critical thinking, professionalism, and a passion for supporting providers.

The Provider Finance Liaison must exemplify NIVA Health's Core Values of Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity, while maintaining confidentiality and providing exceptional customer service.

The Provider Finance Liaison must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions. 

NIVA Health Core Values:
As a member of the NIVA Health leadership team, you will embody and promote our core values:

1. Teamwork: Foster collaboration and unity across all levels of the organization.
2. Resilience: Maintain a positive attitude and determination to overcome challenges.
3. Open-Mindedness: Encourage innovation and diverse perspectives.
4. Ownership: Take responsibility for achieving goals and driving success.
5. Positivity: Inspire optimism and enthusiasm throughout the team.

Duties and Responsibilities

Provider Bonus Education

• Serve as the primary point of contact for Provider II bonus-related questions.
• Educate providers on the Provider Incentive Plan and bonus methodology.
• Review individualized bonus calculations with providers.
• Explain collection timing, future collections, and bonus payment processes.
• Assist providers in understanding quarterly bonus statements.
• Escalate complex compensation questions to Finance leadership when appropriate.

Coding & Documentation Education

• Educate providers on coding best practices and documentation requirements.
• Help providers understand how coding impacts reimbursement and collections.
• Reinforce documentation standards that support accurate billing.
• Collaborate with Billing and Clinical Leadership to identify common documentation deficiencies.
• Assist with educational initiatives that improve coding accuracy.

Provider Support

• Build positive working relationships with providers.
• Respond promptly and professionally to provider inquiries.
• Provide exceptional customer service while maintaining professionalism and confidentiality.
• Identify recurring provider concerns and recommend process improvements.
• Assist with provider onboarding related to financial and operational education.

Cross-Functional Collaboration

Partner closely with:

• Finance
• Billing
• Revenue Cycle
• Case Management
• Clinical Operations
• Human Resources
• Credentialing

to ensure providers receive consistent and accurate information.

Continuous Improvement

• Identify trends impacting provider understanding or satisfaction.
• Recommend educational materials, FAQs, and communication improvements.
• Assist in developing provider training resources and presentations.
• Participate in process improvement initiatives that enhance provider engagement.

Other Responsibilities

• Maintain confidentiality of provider compensation and financial information.
• Complete additional duties as assigned.
• Participate in department meetings and training.
• Support organizational initiatives related to provider engagement.
• Communication
• Outstanding verbal and written communication skills.
• Ability to explain financial concepts clearly to non-financial audiences.
• Active listening skills.
• Professional presentation skills.
• Relationship Building
• Builds trust quickly.
• Demonstrates empathy and professionalism.
• Handles sensitive conversations with diplomacy.
• Maintains positive relationships across departments.
  
  
• Organization
• Highly organized.
• Excellent follow-through.
• Strong attention to detail.
• Able to manage multiple priorities simultaneously.
• Critical Thinking
• Investigates issues thoroughly.
• Identifies root causes.
• Makes sound recommendations.
• Demonstrates good judgment.
• Technical Skills
• Microsoft Excel
• Microsoft Teams
• Outlook
• Electronic Health Records (EHR)
• Financial reporting systems (preferred)
• Work Environment
• Remote work environment based in South Africa.
• Frequent collaboration with U.S.-based leadership and providers.
• Regular virtual meetings.
• Fast-paced, deadline-driven environment.
• High degree of autonomy and independent decision-making.
• Physical Demands
• The physical demands of this position are typical of an office-based role and include the following:
• Primarily sedentary office work.
• Extended computer use.
• Frequent virtual meetings.
• Ability to communicate effectively via video conferencing.
• Prolonged periods of sitting at a desk, working on a computer.
• Occasional standing, walking, and moving between work areas.
• Minimal physical effort required, with occasional lifting of objects such as files, paperwork, or office supplies (up to 20 pounds).
• Use of standard office equipment, including computers, telephones, and printers.
• Visual and auditory demands for reading documents, reviewing digital materials, and participating in meetings or phone calls.
• Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role in accordance with the Americans with Disabilities Act (ADA).
• Equal Employment Opportunity Statement
• NIVA Health is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to fostering a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.
• We believe that a diverse and inclusive team enhances our ability to provide exceptional care and innovation in the healthcare industry. If you require reasonable accommodations during the application or interview process, please contact Human Resources at jobs@nivahealth.com.

Requirements

Qualifications

Education & Experience

• Diploma or Bachelor's degree in Healthcare Administration, Nursing, Business, Finance, or related field preferred.
• Experience in Case Management, Clinical Operations, Revenue Cycle, Billing, or Healthcare Administration preferred.
• Understanding of healthcare reimbursement and coding principles preferred.
• Experience explaining complex information in an easy-to-understand manner.
• Strong analytical and problem-solving skills.