Client & Creditor Liaison (Hybrid/Remote)

What This Role Involves:

The Client & Creditor Liaison acts as an intermediary between our clients who are participating in a Debt Management Program (DMP), their Credit Counsellor, and their creditors. 

You will manage a caseload of clients, assisting the onboarding process at the start of their program and working alongside them throughout the duration of their debt repayment journey.  While sometimes this means following up and being an encouraging cheerleader when things are challenging, you also get to help celebrate their achievements, particularly once they successfully complete their debt repayment.

You will also work collaboratively with creditors, advocating for solutions that meet our clients’ needs throughout the term of the Debt Management Program. These interactions involve securing creditor participation in the Debt Management Program and reviewing and processing relevant financial documents. 

You play an important role in working alongside our clients throughout their debt repayment journey! 

What We Have To Offer:

The starting salary for this role is $52,442 - $62,088, subject to geography, previous education and experience.

In addition, we offer an annual salary review process each January, so the successful candidate can expect to receive regular increases to their salary, subject to meeting established performance objectives.

We are proud to qualify as a Great Place to Work! Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week and generous time off provisions!  It’s important to us that every member of our team feels safe, supported, and respected at work.  

We are all rewarded by the meaningful work we do, and the opportunity to make a difference in the lives of our clients each day.  Our team has the opportunity to work remotely on a hybrid basis, and even though we aren’t in the same office, we have chat groups and activities supported by our Culture Club, to offer our team the chance to develop relationships and have some fun at work too!

In addition to a great workplace culture, our employee experience and compensation package includes:

• Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year. These benefits will be prorated for your first year of employment.
• A comprehensive health and wellness benefits package, including prescription coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account. These benefits will be prorated in your first year of employment.
• A long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases upon completion of 5, 10, and 15 years).
  
• Educational reimbursements (up to $2,500/year).
• The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.
• Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
• Employee and family assistance program that offers counselling support as well as a wide variety of support resources.

What We Are Looking For:

The successful applicant for this position will bring the following qualifications:

• Post-secondary education preferred.
• Two or more years of customer service and administrative experience required, with previous banking/financial industry experience preferred.
• Availability to work variable shifts, scheduled between 5:30am – 6:00pm (Pacific) | 8:30am - 9:00pm (Eastern).
• Independent and creative thinker with a positive attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure.
• Strong organizational abilities, including the ability to manage a number of priorities while ensuring attention to detail.
• Professional and empathetic phone manner, demonstrating active listening skills, and the ability to convey information accurately.
• Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people.
• Proven ability to negotiate with multiple parties, with a focus on finding mutually beneficial solutions. 
• Fluency in French is an asset. 

Who We Are:
CCS is an accredited non-profit organization that offers support to clients who are encountering financial challenges. Every year, we change the lives of thousands of people who are looking for help to get their life back.

Our mission, should you choose to accept it:  We Help.  We Educate.  We Give Hope. 

CCS is committed to the ongoing development of a safer, respectful and equitable space for employees, clients and stakeholders of all backgrounds, identities, and abilities.  Please see our Commitment to Equity, Diversity, and Inclusion for more details.

Work Environment:

This is a full time, predominate-remote position (within Canada). Periodic in-person meetings or events may be required, with advance notice. We foster strong team connections through online chat groups and culture-building activities.

How to Apply:

If this opportunity sounds like a good fit, we would love to hear from you! Please send in your resume and a cover letter, explaining your interest in the role and what you would bring to it.

At CCS, we do not use AI to screen candidates. We understand that candidates may use generative AI tools (e.g., ChatGPT) to review their application documents, but we ask you to craft your documents and open-text responses personally so we can get to know you better!  We reserve the right not to proceed with applications from candidates who submit AI-generated text, or who otherwise use AI tools to support their responses in an interview process. 

We are an equal opportunity employer and encourage applications from members of groups that have been marginalized on the grounds included in the Human Rights Codes of Canada and the provinces we serve, including: status as a First Nation, Métis, Inuit, or Indigenous person, race, country of origin, disability, sex, sexual orientation, gender identity or expression, political belief, religion, marital or family status, age, and/or social standing.

Applications from all qualified individuals are welcome, and successful candidates must be eligible to work in Canada. 

Due to the volume of applications received, we will only reach out to candidates who are shortlisted for further consideration.  Thank you for your interest!

Keywords: creditor, case management, portfolio, administrator, advocate, negotiation, administration, credit, non-profit, not for profit, banking, finance, financial, customer service, client care