(Senior) Retention Manager (gn) – Email, Klaviyo, Lifecycle | Remote worldwide

We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers and we're building the next generation of retention experts from the ground up. This is your way in.

This is an entry-level role into email retention - steep learning curve, real ownership from day one, and a clear runway into owning your own client strategy as a more senior Retention Manager down the line.

What you'll do:

1. Own copywriting for pod accounts (6-8) based on the strategy set by your pod's Senior RM

2. Keep projects on track: status updates, chasing approvals, day-to-day sequencing

3. Contribute ideas to account strategy and start building your own strategic instincts, working closely with your Senior RM

4. Pull and format reports so your Senior RM can turn them into decisions

5. Spot blockers or delays before they become a client's problem

What we're looking for (non negotiable):

1. First experience with copywriting: you know how to write copy that gets a response

2. First experience with project management: you can keep tasks, approvals and deadlines organized without things slipping

3. Reliability: you deliver what you promise, without needing to be chased

4. You own your mistakes and actually apply feedback, instead of just nodding along

5. Genuine hunger to grow into strategy and account ownership - this role is a launchpad, not a landing spot
   

What you'll get:

1. Competitive salary

2. Generous paid time off

3. Fully remote - work from wherever you do your best work

4. A real, structured growth path from Associate → Retention Manager → Senior Retention Manager

5. Access to all tools, data, courses and coaches you need to get there

6. Direct access to founders of the fastest growing e-commerce brands worldwide

This is for you if:

• You're early in your career and want to learn from people actually doing the work, not a Udemy course

• You want to earn your way into owning strategy, not have it handed to you

• You take pride in the details nobody else notices until they go wrong

This is not for you if:

• You want to jump straight into strategy without putting in the reps

• You need constant direction to know what to do next

Speak soon ❤️ 🔥