Remote Triage Navigator

Overview

Ortus Health provides remote medical coding, pharmacy, and GP triage services to NHS GP practices across the UK. We're looking for a **Remote Triage Navigator** to support our remote triage service across the practices we work with.

This is a genuinely hybrid role and it's central to keeping patient triage moving smoothly between practices and our clinical team. You'll be the person making sure triage tickets are tracked, accurately recorded, and routed to the right GP, and that patients receive and complete the questionnaires our clinicians need ahead of review.

Your focus is coordination, accuracy, and keeping the workflow on track. The role is fully remote and full-time, and we supply all equipment. Career progression and professional development are actively supported.

Responsibilities

- Monitor and manage the volume of incoming triage tickets across the GP practices we support, ensuring each is actioned within agreed timeframes.

- Accurately record and update information and triage data across clinical systems (EMIS, SystmOne, Docman).

- Route and reassign triage tickets to the appropriate GP.

- Send patient questionnaires, track their completion, and ensure they're ready for GP review.

- Maintain accurate records and documentation in line with information governance standards.

- Provide general administrative support across the Ortus services

- Liaise with practice staff and our clinical team to keep workflows running smoothly and flag issues early.

Requirements

- Prior experience in a GP practice is essential.

- Hands on experience with clinical systems

- Strong organisational skills and the ability to manage a high volume of tasks accurately in a remote setting.

- Excellent written and verbal communication, for working with both patients and healthcare professionals.

- Confident with computers and office software.

- Self-motivated and proactive, with the ability to work well within a remote team.

- A calm, accurate, detail-focused approach — much of this role is about making sure nothing slips through the cracks.

As an NHS supplier handling patient-identifiable data, this role requires:

- The right to work in the UK.

- An enhanced DBS check (we will arrange this).

- Completion of data security and information-governance training (provided by us).

- A private, secure space to work from home.

Benefits

Working hours: 08.00-13.00

- 28 days' paid holiday per annum (including bank holidays)

- Company pension

- All equipment supplied

- A genuine opportunity to grow within an agile and vibrant business