Customer Support Advisor - Employee Benefits (Remote in Portugal)
Otonomee · Full-time · Posted today
About The Role
Job Title: Customer Support Advisor
Location: Remote based in Romania
Terms: Permanent / Full-Time 40h weekly
Salary band: €17,000 - €18,000
Schedule: Monday to Friday, 9 am - 5:30 pm
About the role:
The successful candidate will support one of the UK and Ireland's fastest-growing start-ups, transforming the way employee benefits are delivered and experienced.
This is an exciting opportunity for an experienced Customer Support Advisor to join a rapidly scaling company, with exposure to customers, insurers, and internal teams across the business. The role will have a broad scope, global reach and plenty of opportunities for growth.
What you'll be doing:
Location: Remote based in Romania
Terms: Permanent / Full-Time 40h weekly
Salary band: €17,000 - €18,000
Schedule: Monday to Friday, 9 am - 5:30 pm
About the role:
The successful candidate will support one of the UK and Ireland's fastest-growing start-ups, transforming the way employee benefits are delivered and experienced.
This is an exciting opportunity for an experienced Customer Support Advisor to join a rapidly scaling company, with exposure to customers, insurers, and internal teams across the business. The role will have a broad scope, global reach and plenty of opportunities for growth.
What you'll be doing:
- Interact with customers as part of support function. Act as the first line of investigation for benefit and policy-related queries, owning issue resolution. Liaise with insurers and providers on escalations, tracking any recurring issues and maintaining high quality documentation.
- Handle new business administration. Set up new employer schemes, facilitate application processing between employers, employees and insurance providers, while also updating our CRM and internal systems
- Support scheme renewals. Work closely with employers and insurance providers, plus partner with customer success teams to refine processes and improve the customer experience
- Own policy event administration. Process policy changes including joiners, leavers, dependents, cancellations and amendments; coordinate across internal teams and providers
- Travel: You will complete your induction and new hire training in Dublin and will visit Dublin once a quarter for meetings and training.
- 1st round interview with the Talent Acquisition Team
- Language assessment
- Final round interview and task with the Hiring Team
- Reference checking
- 2+ years of experience in operations/support within insurance, financial services or benefits administration in HR
- Strong attention to detail. You can manage multiple workstreams and dive into complexity
- Clear written communication skills. You thrive when working with different stakeholders
- Ability to work independently. You perform well when tasked with important matters and given guidance
- Comfort working in fast-paced environments. You are comfortable with ambiguity and evolving processes
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