Community Engagement Associate

Who we are

The challenge: Every minute matters in wildfire response. As climate change increases the frequency and intensity of wildfires—with longer fire seasons, drier fuels, and more extreme weather—new ignitions can spread rapidly, putting communities, critical infrastructure, and ecosystems at risk. Today, many wildfires are first reported by members of the public, meaning it can take valuable time to detect a fire, confirm its location and size, and mobilize responders. Fire agencies need faster, more reliable ways to detect, verify, and pinpoint new ignitions so they can respond quickly and prevent small fires from becoming catastrophic events.

About Pano AI: Pano AI is the leader in AI-powered wildfire detection and intelligence, helping fire professionals detect, respond to, and contain wildfires faster and more safely. Our platform combines advanced hardware, software, artificial intelligence, satellite imagery, and other data sources to provide real-time situational awareness and actionable intelligence. Using a network of ultra-high-definition, 360-degree cameras positioned across high vantage points, Pano AI delivers a real-time view of wildfire activity, enabling faster, more informed decision-making when every second counts.

We are a team of more than 175 people working in a hybrid-remote environment across North America and Australia, with headquarters in San Francisco. Our customers include government agencies, utilities, insurers, and private landowners who rely on Pano AI to help protect people, property, and natural landscapes. Pano AI currently serves customers across the United States, Australia, and Canada, monitoring more than 50 million acres worldwide.

Our values are part of everything we do at Pano AI. They guide how we work together, how we serve our customers, and how we approach our mission.

Impact: As we scale our business, we grow our impact—enabling emergency managers to protect people, infrastructure, and the environment from devastating wildfires.

Service: We serve those who serve, and the teammates beside us.

Trust: We earn trust through integrity, accountability, and an obsession with quality so that our partners can rely on us.

Excellence and Speed: We produce exceptional work quickly because our mission demands both precision and urgency.

Innovation: We apply cutting-edge technology to what we build and how we work.

Our work has been recognized by Fast Company as one of the Top 10 Most Innovative AI Companies in 2023 and one of the World's Most Innovative Companies in 2026, ranking #1 in Sustainability. We have also been named to TIME's list of the 100 Most Influential Companies of 2025 and recognized by MIT Technology Review as one of the top climate technology companies to watch.

Backed by $89 million in funding from leading investors including Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures, we're building technology that helps communities around the world become more resilient to wildfire. Learn more at www.pano.ai.

The Role
Pano AI seeks a Community Engagement Associate (Texas) to own the relationships, including outreach and onboarding, with community end-users such as fire authorities and disaster management agencies. In this role, you will be high touch in communication and support with our direct and indirect customers both pre- and post-deployment. We are looking for an excellent communicator with a high energy and process-driven mindset who can provide a superior customer experience. This is an ideal job for someone with a background in the disaster management community (current or ex-fire fighter, emergency manager etc), who is passionate about the environment and wants to get into the business of climate resiliency. This role is primarily geared towards end-users in Texas, so ideally you will be residing in the area.

Following years of increasingly catastrophic climate disasters, we’re now in the midst of one of the greatest paradigm changes in the past century with the entire disaster preparedness space being re-imagined and restructured. This critical role within Pano’s community engagement team (part of the Customer Success organization) will help empower and accelerate this change. You will help build and manage Pano’s “ground game” via installing a network of engaged end-users who respond to alerts from Pano stations.

What You'll Do

• Drive Agency Adoption & Engagement: Build and maintain relationships with fire departments, emergency management offices, dispatch centers, and other first responder agencies within Pano deployment areas, ensuring they understand the value of Pano and actively use the platform.

• Own Outreach, Onboarding & Training: Identify the right agencies and decision-makers within each camera coverage area, establish relationships, and lead onboarding and training that enables end-users to confidently integrate Pano alerts into their operational workflows.

• Turn Alerts Into Action: Drive meaningful platform engagement beyond initial onboarding - regularly connect with agencies, understand how they are using Pano, remove barriers to adoption, and help ensure alerts are reviewed and operationalized.

• Be the Voice of the Fire Community: Develop a deep understanding of agency priorities, workflows, and challenges, translating feedback and field insights back to Customer Success, Sales, Product, and Operations to improve the customer and end-user experience.

• Represent Pano in the Field: Serve as a trusted representative of Pano within the fire community through agency meetings, industry events, workshops, presentations, and deployment activities, building credibility and strengthening Pano’s relationships across the region.

What You'll Bring (Must Have)

• This is a remote position requiring candidates to reside within the state of Texas.

• BS / BA degree or equivalent work experience with 2+ years of experience in Wildfire, Forestry, and Disaster Management roles; strong preference for Federal wildland fire or state fire agency experience.

• 2+ years of professional experience in training and development, sales/marketing, customer success/support, operations, or project management.

• Ability to travel up to approximately 20% of the time.

Additional Qualifications

• Excellent communication skills.

• Friendly, enthusiastic, and positive attitude with strong interpersonal and outreach skills.

• Skilled at managing multiple high-priority projects, adept at multitasking, and maintaining meticulous attention to detail.

• Comfortable working in a SaaS environment with an understanding of Google Suite.

• Belief in Pano AI’s mission, empathy for the stakeholders we serve, a desire to excite our customers, and curiosity and interest in our technology.

Final compensation for regular full-time employees is determined by a variety of factors, including job-related qualifications, education, experience, skills, knowledge, and geographic location. In addition to base salary, regular full-time roles are eligible for equity. Benefits are tailored to local market standards and statutory requirements in the employee's country of employment, and may include health coverage, retirement or pension contributions, and paid time off. Specific benefit details will be shared during the interview process.