Incident Analysis and Community Engagement Associate

Who we are

The challenge: Every minute matters in wildfire response. As climate change increases the frequency and intensity of wildfires—with longer fire seasons, drier fuels, and more extreme weather—new ignitions can spread rapidly, putting communities, critical infrastructure, and ecosystems at risk. Today, many wildfires are first reported by members of the public, meaning it can take valuable time to detect a fire, confirm its location and size, and mobilize responders. Fire agencies need faster, more reliable ways to detect, verify, and pinpoint new ignitions so they can respond quickly and prevent small fires from becoming catastrophic events.

About Pano AI: Pano AI is the leader in AI-powered wildfire detection and intelligence, helping fire professionals detect, respond to, and contain wildfires faster and more safely. Our platform combines advanced hardware, software, artificial intelligence, satellite imagery, and other data sources to provide real-time situational awareness and actionable intelligence. Using a network of ultra-high-definition, 360-degree cameras positioned across high vantage points, Pano AI delivers a real-time view of wildfire activity, enabling faster, more informed decision-making when every second counts.

We are a team of more than 175 people working in a hybrid-remote environment across North America and Australia, with headquarters in San Francisco. Our customers include government agencies, utilities, insurers, and private landowners who rely on Pano AI to help protect people, property, and natural landscapes. Pano AI currently serves customers across the United States, Australia, and Canada, monitoring more than 50 million acres worldwide.

Our values are part of everything we do at Pano AI. They guide how we work together, how we serve our customers, and how we approach our mission.

Impact: As we scale our business, we grow our impact—enabling emergency managers to protect people, infrastructure, and the environment from devastating wildfires.

Service: We serve those who serve, and the teammates beside us.

Trust: We earn trust through integrity, accountability, and an obsession with quality so that our partners can rely on us.

Excellence and Speed: We produce exceptional work quickly because our mission demands both precision and urgency.

Innovation: We apply cutting-edge technology to what we build and how we work.

Our work has been recognized by Fast Company as one of the Top 10 Most Innovative AI Companies in 2023 and one of the World's Most Innovative Companies in 2026, ranking #1 in Sustainability. We have also been named to TIME's list of the 100 Most Influential Companies of 2025 and recognized by MIT Technology Review as one of the top climate technology companies to watch.

Backed by $89 million in funding from leading investors including Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures, we're building technology that helps communities around the world become more resilient to wildfire. Learn more at www.pano.ai.

The Role

Pano AI seeks an Associate - Community Outreach and Incident Analysis to review and curate smoke incident alerts issued by Pano Intelligence Center for relevance to Pano’s utility customers. You will also manage the relationships, including outreach and onboarding, with community end-users such as fire authorities and disaster management agencies. In this role, you will be high touch in communication and support with our direct and indirect customers both pre- and post-deployment.

We are looking for an excellent communicator with a high energy and process driven mindset. who is able to provide a superior customer experience. This is an ideal job for someone with prior Wildland Fire Dispatcher experience or with a background in the broader disaster management community (current or ex-fire fighter, emergency manager etc), who is passionate about public safety and wants to get in the business of climate resiliency.

Following years of increasingly catastrophic climate disasters, we’re now in the midst of one of the greatest paradigm changes in the past century with the entire disaster preparedness space being re-imagined and restructured. This critical role within Pano’s customer success and community outreach team will help empower and accelerate this change. You will help support utility customers’ incident situational awareness and manage Pano’s “ground game” via installing a network of engaged end-users who respond to alerts from Pano stations.

What You'll Do

• Assess and Prioritize Wildfire Incidents in Real Time: Monitor incoming Pano360 smoke alerts during assigned shifts and rapidly determine which incidents represent a meaningful threat to customers. Review camera footage and supporting data including location, proximity to customer assets, weather, topography, fuels, fire behavior, and spread potential to distinguish routine burning activity from incidents requiring action.

• Deliver Fast, Accurate Curated Alerts: Translate incident assessments into clear, actionable customer alerts using Pano’s established workflows. Success means consistently balancing speed and judgment, with a target of completing the assessment and alert process in under five minutes while maintaining a high standard of accuracy.

• Support Rapid Deployments and Field Operations: Travel as needed to support Pano’s Rapid Deploy System at active or emerging incidents, including work from incident command posts, deployment and operation of mobile equipment, and hands-on training for firefighters, government agencies, and other end-users.

• Build and Enable the Fire Community: Establish relationships with local fire departments, emergency management agencies, and other community end-users around Pano deployments. Lead outreach, onboarding, training, and ongoing engagement so end-users understand how to effectively use Pano’s technology in real-world wildfire operations.

• Improve the Program Through Operational Insight: Serve as a wildfire subject matter expert across Pano by identifying trends, self-auditing work, surfacing process improvements, and sharing field and end-user feedback with Product, Customer Success, Operations, and Sales. Help refine alert criteria, workflows, and the broader customer experience as the program continues to scale.

What You'll Bring (Must Have)

• This is a remote position ideally requiring candidates to reside within the U.S. Central or Eastern Time Zone.

• Wildland Fire Experience (Required) - Hands-on wildland firefighting experience combined with either wildland fire dispatch experience or experience applying wildfire science, technology, intelligence, GIS, or similar tools in an operational wildfire environment.

• BS / BA degree or equivalent work experience with 2+ years of experience in Wildfire, Forestry, and Disaster Management roles; strong preference for Federal wildland fire or state fire agency experience.

• 2+ years of professional experience in either training and development, sales/marketing, customer success/support, operations, or project management.

• Ability to travel up to approximately 20% of the time.

Additional Qualifications

• Excellent written and verbal communication skills, with strong interpersonal skills and the ability to collaborate effectively with diverse stakeholders.

• Ability to rsking and organizational skills, with meticulous attention to detail and the ability to synthesize information from multiple sources to make sound decisions.

• Comfort working in emain calm, professional, and methodical in high-pressure, time-sensitive situations.

• Strong multitaa technology-driven environment, including proficiency with Google Workspace and the ability to quickly learn new tools and systems.

• Strong alignment with Pano AI’s mission, empathy for the communities and stakeholders we serve, and genuine curiosity about our technology.

• Ability to work a shift-based schedule covering Mountain Time daylight hours, including flexibility as operational needs require.

• Ability to travel approximately 10–20%, including travel to areas supporting active wildfire response to assist with the deployment and operation of Pano AI mobile equipment.

Final compensation for regular full-time employees is determined by a variety of factors, including job-related qualifications, education, experience, skills, knowledge, and geographic location. In addition to base salary, regular full-time roles are eligible for equity. Benefits are tailored to local market standards and statutory requirements in the employee's country of employment, and may include health coverage, retirement or pension contributions, and paid time off. Specific benefit details will be shared during the interview process.