Technical Program Manager (Hardware Deployment) - Contract

Who we are

The challenge: Every minute matters in wildfire response. As climate change increases the frequency and intensity of wildfires—with longer fire seasons, drier fuels, and more extreme weather—new ignitions can spread rapidly, putting communities, critical infrastructure, and ecosystems at risk. Today, many wildfires are first reported by members of the public, meaning it can take valuable time to detect a fire, confirm its location and size, and mobilize responders. Fire agencies need faster, more reliable ways to detect, verify, and pinpoint new ignitions so they can respond quickly and prevent small fires from becoming catastrophic events.

About Pano AI: Pano AI is the leader in AI-powered wildfire detection and intelligence, helping fire professionals detect, respond to, and contain wildfires faster and more safely. Our platform combines advanced hardware, software, artificial intelligence, satellite imagery, and other data sources to provide real-time situational awareness and actionable intelligence. Using a network of ultra-high-definition, 360-degree cameras positioned across high vantage points, Pano AI delivers a real-time view of wildfire activity, enabling faster, more informed decision-making when every second counts.

We are a team of more than 175 people working in a hybrid-remote environment across North America and Australia, with headquarters in San Francisco. Our customers include government agencies, utilities, insurers, and private landowners who rely on Pano AI to help protect people, property, and natural landscapes. Pano AI currently serves customers across the United States, Australia, and Canada, monitoring more than 50 million acres worldwide.

Our work has been recognized by Fast Company as one of the Top 10 Most Innovative AI Companies in 2023 and one of the World's Most Innovative Companies in 2026, ranking #1 in Sustainability. We have also been named to TIME's list of the 100 Most Influential Companies of 2025 and recognized by MIT Technology Review as one of the top climate technology companies to watch.

Backed by $89 million in funding from leading investors including Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures, we're building technology that helps communities around the world become more resilient to wildfire. Learn more at www.pano.ai.

We're looking for a Technical Program Manager to manage schedules and lead field execution of installation, maintenance, and troubleshooting for Pano's camera systems across our Australian sites. This role sits within the Operations team and is responsible for executing installation and service work against established plans, managing field schedules and timelines, and coordinating directly with local site contacts and, where needed, Australian fire and land management authorities. You will install and configure hardware, respond to system issues in the field, and keep sites running reliably. Your work will directly impact how quickly and effectively Pano brings coverage online across Australia to meet customer needs.

Please note: This is a remote contract role. Must be based in Australia.

What you’ll do

• Manage field schedules and dispatch timelines for installation and maintenance work, coordinating technician availability against site needs

• Perform on-site installations of camera hardware and supporting equipment, ensuring systems are properly configured and fully operational at customer locations

• Conduct scheduled and reactive maintenance visits — inspecting, servicing, and repairing hardware and software issues on-site

• Troubleshoot system issues in the field, working directly with engineering to diagnose root causes and implement fixes

• Provide on-call support on a rotating basis, responding to critical field issues and system outages, including mobilizing on-site as needed

• Support station coverage assessments by evaluating on-the-ground conditions and operational needs

• Be the hands-on presence that keeps installations moving and resolves critical path issues in the field

What you’ll bring

• 5+ years of experience in Field Operations, Field Service, Installation/Maintenance Technician work, or a related hands-on technical role

• Experience managing field schedules or dispatch alongside hands-on installation/service work

• Experience installing, servicing, or troubleshooting hardware/software integrated systems in the field

• Technical aptitude to perform hands-on diagnostics and troubleshooting, with the ability to escalate to engineering when needed

• Comfortable working independently on-site with minimal supervision

• Strong problem-solving skills and a proactive, ownership-driven mindset

• Willingness to travel up to 60–80% and participate in on-call/maintenance rotations

Final compensation for regular full-time employees is determined by a variety of factors, including job-related qualifications, education, experience, skills, knowledge, and geographic location. In addition to base salary, regular full-time roles are eligible for equity. Benefits are tailored to local market standards and statutory requirements in the employee's country of employment, and may include health coverage, retirement or pension contributions, and paid time off. Specific benefit details will be shared during the interview process.