Freight Operations Specialist (In-Country Enablement)

We are seeking a detail-oriented Freight Operations Specialist to manage end-to-end freight for Passport Global clients. This role coordinates shipments from supplier pickup through customs clearance and final warehouse delivery, while overseeing documentation, tracking, expense reporting, and partner communication.

• Manage international air, ocean, and ground shipments from origin through customs clearance, delivery, and warehouse receipt.

• Request and compare quotes, recommend routing based on cost and transit time, and book approved shipments.

• Coordinate cargo-ready dates, pickups, product and carton label approvals, and delivery appointments with manufacturers, carriers, and warehouses.

• Prepare and review packing lists and commercial invoices; verify consignee details, addresses, Incoterms, HS codes, and country-of-origin information; coordinate customs clearance and review entry summaries.

• Track shipments, keep client-facing trackers current, communicate status and delays, and resolve shipment exceptions.

• Use TMS and WMS platforms to manage bookings, shipment milestones, and warehouse receiving; maintain accurate shipment records.

• Prepare monthly client expense reports covering warehouse costs, inbound and outbound freight, and products sourced by Passport Global.

• Audit 3PL and freight charges, resolve billing discrepancies, coordinate credits, and identify service or cost improvements.

• Experience managing international freight shipments end to end across multiple modes.

• Strong knowledge of freight operations, Incoterms, shipping documentation, and customs clearance processes.

• Hands-on experience with TMS and WMS platforms.

• Excellent attention to detail, organization, communication, and follow-through; able to manage multiple shipments and deadlines.

• Analytical and proactive problem-solver who can coordinate effectively with clients, manufacturers, forwarders, brokers, and warehouses.

• Degree in Logistics, Supply Chain Management, International Business, or related field preferred; equivalent experience considered.