Mercier Consultancy MD is pleased to offer an exciting opportunity for an Arabic Player Support Specialist dedicated to supporting Supercell Games accounts, based in Sofia, Bulgaria. This role is ideal for individuals passionate about gaming and fluent in Arabic, who are eager to provide outstanding assistance to players. As a key player in the team, you will ensure that Arabic-speaking players receive timely and effective support to enhance their gaming experience.
Key Responsibilities
- Provide exceptional player support in Arabic, primarily assisting with Supercell Games account inquiries
- Respond to player questions and resolve issues related to account management, game features, and technical problems
- Communicate with players through multiple channels, including email and chat
- Document player interactions accurately to contribute to service improvements
- Collaborate with other departments to relay player feedback and improve overall service quality
Stay informed about Supercell games and industry trends to offer knowledgeable support
Requirements
- Fluency in Arabic (oral and written) is essential; proficiency in English is advantageous
- Experience in customer support or player support roles, preferably within the gaming industry, is preferred
- Strong understanding of gaming culture and familiarity with Supercell games is beneficial
- Excellent communication and interpersonal skills focused on delivering excellent customer service
- Ability to troubleshoot technical issues and provide effective resolutions
- Strong organizational skills to manage multiple player inquiries efficiently
- Willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural environment
Benefits
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Monthly Performance Bonus
- 1500 Euro Signing Bonus
- Fully Paid Training
- Health Insurance
- And Much More ..
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