Italian Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Italian Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and business process outsourcing. We specialize in connecting elite multilingual talent with high-growth industries, facilitating exceptional career moves across the continent.

Job Overview

We are currently sourcing candidates for an Italian Speaking Back Office Gaming Support Specialist position in Bulgaria, a role tailored for enthusiasts of the fast-paced Gaming & Esports industry. This is an incredible opportunity to advance your career by joining one of the top-tier Italian-speaking jobs in the vibrant tech hub of Sofia.

Key Responsibilities

• Manage back-office administrative tasks to ensure seamless operations within the Gaming & Esports platform.
• Monitor and analyze player accounts to ensure compliance with industry regulations and internal safety standards.
• Provide high-level support for Italian-speaking clients regarding complex account inquiries and technical troubleshooting.
• Collaborate with international teams to optimize workflows for Gaming & Esports player retention.
• Maintain detailed documentation of user issues and escalations to improve overall service delivery.
• Assist in the fraud prevention processes to maintain the integrity of the gaming ecosystem.
• Stay updated on the latest trends and updates within the competitive Gaming & Esports market.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Strong proficiency in English to communicate within our global corporate environment.
• Previous experience in back-office administration, support, or the Gaming & Esports sector is highly valued.
• Excellent analytical skills with a focus on problem-solving in a digital environment.
• Professionalism, attention to detail, and a proactive mindset toward achieving high-quality results.
• Ability to relocate to Sofia for this Italian Speaking Back Office Gaming Support Specialist position in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria provides an excellent work-life balance, as the country boasts a rich history, stunning mountain landscapes, and a vibrant social scene. Bulgaria is increasingly becoming a destination of choice for international professionals who appreciate the pleasant climate and the warm, welcoming culture of Sofia.

With our comprehensive relocation support, moving to Bulgaria is a seamless transition. You will enjoy a high quality of life, access to world-class cuisine, and the opportunity to become part of a thriving expat community. Discover why so many professionals are choosing Bulgaria for their next career chapter.

How to Apply

If you are ready to elevate your career within the Gaming & Esports industry, we invite you to apply for this Italian Speaking Back Office Gaming Support Specialist position in Bulgaria today. Click "Apply Now" to submit your application to the recruitment team at Mercier Consultancy Group.